Angela Goodin
Centerville,MN
Summary
Accomplished professional recognized for excellence in patient care and advocacy, delivering results through efficient task management. Quick learner with a proactive mindset and strong adaptability to changing environments. Effective communicator with a solid work ethic. Focused on enhancing team performance and supporting organizational goals.
Overview
17
17
years of professional experience
3
3
Certifications
Work History
COR-12/Polysubstance Program Case Manager (SUD Counselor 2)
Hazelden Betty Ford Foundation
Saint Paul, MN
08.2018 - 09.2025
- Served as initial contact for polysubstance and COR-12 patients and families.
- Assessed client needs through comprehensive evaluations and interviews.
- Completed clinical documentation, ensuring compliance with industry standards.
- Managed caseload of up to 80 clients, maintaining organized communication with families and partners.
- Conducted individual case management meetings addressing legal issues and disability documentation.
- Facilitated art therapy workshops to enhance patient engagement and creativity.
- Collaborated with healthcare providers to ensure integrated treatment approaches.
- Advocated for clients' access to community resources and support services.
- Trained new staff on case management processes and best practices.
- Developed discharge plans to support successful transitions post-treatment.
Care Navigator
Hazelden Betty Ford Foundation
Center City, MN
01.2016 - 08.2018
- Guided applicants and families through treatment options and recovery pathways.
- Assessed functioning levels to determine eligibility for programs and services.
- Participated in quality improvement initiatives to enhance patient outcomes.
- Coordinated care plans with multidisciplinary teams and external providers.
- Assisted clients in navigating insurance benefits and coverage details.
- Established relationships with community organizations for resource referrals.
- Provided emotional support and crisis counseling during challenging times.
- Participated in quality improvement initiatives within the organization aimed at improving overall outcomes for patients served.
- Employed motivational interviewing techniques to encourage patient engagement in treatment.
- Recognized by management for providing exceptional customer service, exceeding monthly census goals.
Clinical Case Manager 4
Hazelden Betty Ford Foundation
Saint Paul, MN
04.2011 - 01.2016
- Facilitated intake and assessment processes for tailored case management services.
- Educated applicants and families on addiction and recovery resources offered by foundation.
- Collaborated with professionals on complex cases, ensuring informed decision-making.
- Delivered individualized case management, counseling, and referrals to community resources.
- Conducted regular meetings with supervisor to review caseloads and client progress.
- Responded promptly to inquiries from outside agencies regarding assigned cases.
- Supervised graduate students during semester placements, enhancing practical learning experience.
Marketing Analyst
JELD-WEN Windows and Doors
Eau Claire, WI
09.2008 - 05.2010
- Managed and improved targeted turns and service levels for JELD-WEN inventories in 253 Menards stores
- Forecasted orders for upcoming promotions based on past sales history, promotions, and other key factors
- Leveraged interpersonal and adaptability skills as liaison between JELD-WEN and Menards
- Developed reports on market insights to inform strategic decision-making processes.
- Monitored competitor activities, such as advertising campaigns, promotions, product launches.
Education
Master of Arts - Addiction Counseling
Hazelden Graduate School of Addiction Studies
Center City, MN04.2011
Master of Arts Certificate - Holistic Health Studies
Saint Catherine University
Saint Paul, MN05.2010
Bachelor of Science - Business Administration
University of Wisconsin-Stout
Menomonie, WI05.2008
Skills
- Patient assessments and care advocacy
- Motivational interviewing techniques
- Relationship building and management
- Care coordination strategies
- Utilization review processes
- Discharge planning expertise
- Team collaboration skills
- Problem solving abilities
- Organizational and multitasking skills
- Ethical judgment in practice
- Project management proficiency
- Staff education and training initiatives
- Stakeholder collaboration efforts
- Verbal and written communication skills
- Documentation proficiency in EMR/EHR systems
- Administrative operations management
- Scheduling and calendar coordination
- Microsoft Office applications proficiency (Word, Excel, Outlook)
- HIPAA compliance knowledge
Certification
LADC
Timeline
COR-12/Polysubstance Program Case Manager (SUD Counselor 2)
Hazelden Betty Ford Foundation
08.2018 - 09.2025
Care Navigator
Hazelden Betty Ford Foundation
01.2016 - 08.2018
Clinical Case Manager 4
Hazelden Betty Ford Foundation
04.2011 - 01.2016
Marketing Analyst
JELD-WEN Windows and Doors
09.2008 - 05.2010
Master of Arts - Addiction Counseling
Hazelden Graduate School of Addiction Studies
Master of Arts Certificate - Holistic Health Studies
Saint Catherine University
Bachelor of Science - Business Administration
University of Wisconsin-Stout