Open To Work
ANGELA GORCZYCKI
Shelby Township,MI
Summary
Dynamic and adaptable professional with a proven track record of delivering exceptional customer service and enhancing operational efficiency. Expertise in streamlining processes to boost team productivity and ensure seamless catering and kitchen operations, resulting in consistently positive guest experiences. Strong leadership and organizational skills drive optimization of operations while maintaining high levels of customer satisfaction. Excellent communicator skilled at collaborating with cross-functional teams to achieve outstanding results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Insurance Verification Specialist
Henry Ford Health
12.2024 - Current
- Conducted thorough insurance verifications to ensure patient eligibility and coverage accuracy.
- Collaborated with healthcare providers to resolve discrepancies in patient insurance information.
- Utilized electronic health record systems to update and maintain accurate patient files.
- Updated patient records with accurate, current insurance policy information.
Prep Cook
Oakland Hills Country Club
05.2024 - Current
- Assisted chefs in cooking and plating dishes in a fast-paced environment.
- Prepared ingredients by washing, chopping, and measuring for daily kitchen operations.
- Prepared and seasoned various meats to ensure flavor consistency and quality.
- Monitored cooking times and temperatures to maintain high standards of food quality.
- Promoted a culture of continuous improvement by actively seeking feedback from colleagues and implementing enhancements in cooking techniques.
Catering Server
Kristina’s Catering
02.2023 - Current
- Deliver exceptional service to guests at events, ensuring a seamless and enjoyable experience.
- Collaborate with team members to execute catering functions smoothly and efficiently.
- Manage guest requests and inquiries, maintaining a high standard of customer satisfaction.
- Perform food verification and loading responsibilities for small party events, ensuring accurate delivery and setup for clients in a timely and professional manner.
Central Authorization Specialist
Henry Ford Health
05.2017 - 12.2024
- Enhanced operational efficiency by optimizing authorization processes, implementing streamlined workflows, and significantly reducing turnaround times.
- Reviewed an average of 300 patient referrals daily, demonstrating exceptional attention to detail and thoroughness in assessing patient needs.
- Surpassed productivity targets by 10% through the successful procurement of 50 outpatient authorizations on a weekly basis.
- Improved accuracy levels by meticulously reviewing and validating patient eligibility, coverage details, and benefits information.
Retail Sales Associate
Kirkland's Home
10.2022 - 05.2023
- Assisted customers in product selection, improving overall shopping experience.
- Maintained knowledge of current promotions and inventory to enhance sales opportunities.
- Executed visual merchandising strategies to optimize store layout and product presentation.
- Processed transactions efficiently, ensuring accuracy and customer satisfaction at checkout.
Patient Account Representative
McLaren Hospital
09.2016 - 05.2017
- Managed appeals process for denied claims, resulting in successful reimbursement from insurance companies.
- Filed and updated patient information and medical records.
- Reduced claims denials by meticulously reviewing patient insurance information and coding practices.
- Resolved discrepancies in accounts receivable reports, contributing to improved cash flow management.
Education
Associate of Science - Culinary Studies Institute
Oakland Community College
Royal Oak, MI05-2027
Associate of Applied Science - Interior Design
Baker College
Clinton Township, MI01-2001
Skills
- Service-oriented approach
- Cross-functional collaboration
- Strong organizational abilities
- Effective troubleshooting skills
- Adaptable learning skills
- Food assembly skills
- Optimized culinary workflow
Certification
ServeSafe Certification | #26351931, Exp 2029-10
Work Preference
Location Preference
On-SiteTimeline
Insurance Verification Specialist
Henry Ford Health
12.2024 - Current
Prep Cook
Oakland Hills Country Club
05.2024 - Current
Catering Server
Kristina’s Catering
02.2023 - Current
Retail Sales Associate
Kirkland's Home
10.2022 - 05.2023
Central Authorization Specialist
Henry Ford Health
05.2017 - 12.2024
Patient Account Representative
McLaren Hospital
09.2016 - 05.2017
Associate of Science - Culinary Studies Institute
Oakland Community College
Associate of Applied Science - Interior Design
Baker College
ADDITIONAL EXPERIENCE
- Billing Specialist | Henry Ford Health
- Unit Secretary | Henry Ford Macomb Hospital
- Sales Associate | Tile Shop