Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Rut Muktar

Charlotte,NC

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility.

Overview

3
3
years of professional experience

Work History

Insurance Verification Specialist

CareMetx
02.2024 - 10.2024
  • Verified patient insurance eligibility and benefits to ensure accurate billing processes.
  • Communicated with insurance companies to resolve discrepancies and obtain necessary authorizations.
  • Maintained detailed records of verification processes and updated patient information in electronic systems.
  • Collaborated with healthcare providers to streamline insurance verification workflows for improved efficiency.

Dispatcher

Orange Cab
11.2024 - Current


  • Use Ecolane effectively to change drivers availability, move stops, update pickup and drop off times as needed.
  • Monitored real-time vehicle locations using GPS tracking systems to ensure timely arrivals.
  • Communicated effectively with drivers, addressing queries and providing updates on delays or changes.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
  • Answered phone calls

Insurance Follow-up Specialist

Meduit
08.2022 - 01.2024
  • Evaluated pending and denied claims to identify and resolve problems blocking auto-adjudication.
  • Reviewed claims for accuracy before submitting for billing.
  • Stayed current on HIPAA regulations, benefits claims processing, medical terminology and other procedures.
  • Improved data collection accuracy by structuring systems for desktop spreadsheets.
  • Trained/Sponsored new associates on daily procedure and functions as a Insurance Follow-up Specialist.

Medical Coding and Billing Specialist

Internship at Dynamic health Carolinas
05.2022 - 06.2022
  • Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
  • Read through patient health data, histories, physician diagnoses and treatments to gain understanding for coding purposes.
  • Added modifiers as appropriate, coded narrative diagnoses and verified diagnoses.
  • Communicated with healthcare personnel, including practitioners to promote accuracy.
  • Applied coding rules established by American Medical Association and Centers for Medicare and Medicaid Services for assignment of procedural codes.
  • Reviewed account information to confirm patient and insurance information is accurate and complete.

Education

Certified billing and coding specialist - Medical Billing And Coding

Southeastern College
Charlotte, NC
06.2022

Skills

  • Daily Status Reports
  • Safety and Security Procedures
  • Verbal and Written Communication
  • CPR Certified
  • Incident Reporting
  • Attentive and Observant
  • Detailed Activity Logs
  • Customer Service
  • Detail-Oriented
  • Team Player
  • Data Entry
  • Knowledge of basic medical terminology, anatomy and physiology, and insurance terminology
  • Ability and knowledge to use procedure code books (CPT book)
  • Ability and knowledge to use diagnostic code books (ICD-10-CM)
  • Ability to work independently
  • Honest and Dependable
  • Reliable and Responsible

Education and Training

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Timeline

Dispatcher

Orange Cab
11.2024 - Current

Insurance Verification Specialist

CareMetx
02.2024 - 10.2024

Insurance Follow-up Specialist

Meduit
08.2022 - 01.2024

Medical Coding and Billing Specialist

Internship at Dynamic health Carolinas
05.2022 - 06.2022

Certified billing and coding specialist - Medical Billing And Coding

Southeastern College

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Rut Muktar