Angela Gordon
Linden,MI
Summary
I am a self motivated, dedicated and efficient individual that has over 17 years in the automotive business. I strive on excellent customer service. I enjoy working with others while taking on challenge's and achieving personal tasks and goals.
Overview
13
13
years of professional experience
Work History
Business Development Director
Mahalak Auto Group
05.2014 - 07.2018
- Managed centralized BDC/Internet Department for 4 dealer group.
- Interview, hire, train and manage Service and Sales BDC Agents and phone Operators.
- Setup and managed CRM systems and phone systems
- Implemented sales and service processes to increase and maintain customer relations.
- Completed and submitted monthly and yearly reports to support executive decision making.
Sales and Leasing Consultant
Brandon Ford
10.2011 - 05.2014
- New and preowned vehicle sales
- Greeted customers and accessed their wants and needs.
- Presented, negotiated and closed deals averaging 18 sales/month.
- Maintained customer relationships through exceptional sales and service follow-up.
- Generated referral business by continuing long-term relationships with current customers.
Sales/Internet Sales Director
LaFontaine Automotive Group
03.2005 - 06.2011
- Setup and maintained CRM system processes for walk-in, Internet and phone inquires.
- Managed incoming Internet/phone leads to set appointments.
- Increased online sales revenue by developing and executing effective internet processes.
- Improved overall customer satisfaction ratings by implementing a proactive follow-up process with clients after completing transactions.
Education
Eastern Michigan University
YpsilantiWaterford Kettering High School
Waterford, MISkills
- Customer Service Oriented
- Computer Proficient
- Goal Oriented
- Training and mentoring
- Relationship building and rapport
- Professional
Timeline
Business Development Director
Mahalak Auto Group
05.2014 - 07.2018
Sales and Leasing Consultant
Brandon Ford
10.2011 - 05.2014
Sales/Internet Sales Director
LaFontaine Automotive Group
03.2005 - 06.2011
Eastern Michigan University
Waterford Kettering High School
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