Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angela Gordon

Linden,MI

Summary

I am a self motivated, dedicated and efficient individual that has over 17 years in the automotive business. I strive on excellent customer service. I enjoy working with others while taking on challenge's and achieving personal tasks and goals.

Overview

13
13
years of professional experience

Work History

Business Development Director

Mahalak Auto Group
2014.05 - 2018.07
  • Managed centralized BDC/Internet Department for 4 dealer group.
  • Interview, hire, train and manage Service and Sales BDC Agents and phone Operators.
  • Setup and managed CRM systems and phone systems
  • Implemented sales and service processes to increase and maintain customer relations.
  • Completed and submitted monthly and yearly reports to support executive decision making.

Sales and Leasing Consultant

Brandon Ford
2011.10 - 2014.05
  • New and preowned vehicle sales
  • Greeted customers and accessed their wants and needs.
  • Presented, negotiated and closed deals averaging 18 sales/month.
  • Maintained customer relationships through exceptional sales and service follow-up.
  • Generated referral business by continuing long-term relationships with current customers.

Sales/Internet Sales Director

LaFontaine Automotive Group
2005.03 - 2011.06
  • Setup and maintained CRM system processes for walk-in, Internet and phone inquires.
  • Managed incoming Internet/phone leads to set appointments.
  • Increased online sales revenue by developing and executing effective internet processes.
  • Improved overall customer satisfaction ratings by implementing a proactive follow-up process with clients after completing transactions.

Education

Eastern Michigan University
Ypsilanti

Waterford Kettering High School
Waterford, MI

Skills

  • Customer Service Oriented
  • Computer Proficient
  • Goal Oriented
  • Training and mentoring
  • Relationship building and rapport
  • Professional

Timeline

Business Development Director

Mahalak Auto Group
2014.05 - 2018.07

Sales and Leasing Consultant

Brandon Ford
2011.10 - 2014.05

Sales/Internet Sales Director

LaFontaine Automotive Group
2005.03 - 2011.06

Eastern Michigan University

Waterford Kettering High School
Angela Gordon