Angela Gordon
Linden,MI
Summary
I am a self motivated, dedicated and efficient individual that has over 17 years in the automotive business. I strive on excellent customer service. I enjoy working with others while taking on challenge's and achieving personal tasks and goals.
Overview
13
13
years of professional experience
Work History
Business Development Director
Mahalak Auto Group
Winter Haven, FL
05.2014 - 07.2018
- Managed centralized BDC/Internet Department for 4 dealer group.
- Interview, hire, train and manage Service and Sales BDC Agents and phone Operators.
- Setup and managed CRM systems and phone systems
- Implemented sales and service processes to increase and maintain customer relations.
- Completed and submitted monthly and yearly reports to support executive decision making.
Sales and Leasing Consultant
Brandon Ford
Brandon, FL
10.2011 - 05.2014
- New and preowned vehicle sales
- Greeted customers and accessed their wants and needs.
- Presented, negotiated and closed deals averaging 18 sales/month.
- Maintained customer relationships through exceptional sales and service follow-up.
- Generated referral business by continuing long-term relationships with current customers.
Sales/Internet Sales Director
LaFontaine Automotive Group
Highland, MI
03.2005 - 06.2011
- Setup and maintained CRM system processes for walk-in, Internet and phone inquires.
- Managed incoming Internet/phone leads to set appointments.
- Increased online sales revenue by developing and executing effective internet processes.
- Improved overall customer satisfaction ratings by implementing a proactive follow-up process with clients after completing transactions.
Education
Eastern Michigan University
YpsilantiWaterford Kettering High School
Waterford, MISkills
- Customer Service Oriented
- Computer Proficient
- Goal Oriented
- Training and mentoring
- Relationship building and rapport
- Professional
Timeline
Business Development Director
Mahalak Auto Group
05.2014 - 07.2018
Sales and Leasing Consultant
Brandon Ford
10.2011 - 05.2014
Sales/Internet Sales Director
LaFontaine Automotive Group
03.2005 - 06.2011
Eastern Michigan University
Waterford Kettering High School