Angela Graham
Donalsonville,GA
Summary
Phlebotomy professional with 16 years of experience in medical assistance. Skilled in blood sample collection and patient identification, with a track record of effective specimen transport. Capable of managing multiple responsibilities while prioritizing patient care and operational effectiveness.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Crew Member
Marcos Pizza
07.2012 - Current
- Manage customer inquiries and orders with precision, ensuring a smooth transactional process and high satisfaction levels.
- Prepare and process food orders, maintaining strict adherence to food safety standards and operational protocols.
Team Leader
Aspirus Wisconsin Rapids Hospital
06.2023 - 07.2025
- Led cross-functional teams to achieve operational goals and enhance workflow efficiency.
- Developed and implemented training programs to improve staff performance and skillsets.
- Streamlined processes, resulting in reduced turnaround times and improved service delivery.
- Mentored junior team members, fostering a culture of continuous improvement and collaboration.
- Analyzed performance metrics to identify areas for operational enhancement and cost reduction.
- Spearheaded initiatives to enhance communication between departments, improving project outcomes.
- Established best practices that increased team productivity and ensured high-quality standards were met.
- Facilitated regular team meetings to align objectives, track progress, and address challenges effectively.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Phlebotomist II
Southeast health
03.2022 - 02.2023
- Skillfully performed venipuncture and specimen collection procedures, maintaining high standards of accuracy and efficiency, while ensuring patient comfort and adherence to Southeast Health's safety protocols.
Traveling phlebotomist
CompHealth
08.2022 - 11.2022
- Conducted mobile phlebotomy services across various locations, ensuring accurate specimen collection, proper labeling, and timely delivery to designated laboratories while maintaining strict adherence to HIPAA regulations and CompHealth's high standards for patient care and data confidentiality.
Medical Assistance/Certified Phlebotomist Technician
Donalsonville Hospital
09.2013 - 2020
- Perform precise patient identification to ensure accurate sample collection and record keeping.
- Determine and utilize the most appropriate blood draw techniques tailored to individual patient needs.
- Safely and efficiently transport collected specimens to designated laboratory facilities for analysis.
Traveling phlebotomist
NLB
02.2018 - 05.2019
- Conducted mobile blood collection operations for NLB, skillfully performing venipuncture procedures across various locations while ensuring patient comfort and adherence to safety protocols.
Assistant Manager
Marcos Pizza
07.2012 - 05.2015
- Supported General Manager by overseeing employee training, scheduling, and performance management to maintain smooth daily operations.
- Enhanced customer satisfaction through prompt resolution of service issues and cultivation of strong client relationships.
- Facilitated operational improvements, including inventory management and maintenance coordination, to advance workplace efficiency and meet organizational objectives.
Shift Manager
McDonald’s Inc
01.2010 - 2012
- Oversee task allocation for team members to ensure efficient shift operations.
- Collaborate with staff to meet established performance metrics and maintain high-quality standards.
- Independently address and resolve operational issues, while regularly liaising with management to align on objectives and performance goals.
Shipping Clerk
Image Staffing
07.2009 - 12.2011
- Efficiently processed and prepared cigar orders for dispatch, ensuring accuracy and timely delivery to customers.
- Maintained accurate inventory records to support order fulfillment and stock management.
Secretary (Seasonal Worker)
Seminole County -DFACS
01.2007 - 06.2008
- Managed confidential client application processes and maintained up-to-date case files to ensure efficient operations.
Secretary
Seminole County Health Department
09.2004 - 12.2004
- Managed incoming billing inquiries and maintained accurate records through meticulous filing and documentation practices.
Education
No Degree - Cycle Tech Surgical Tech
Surgical Tech Atlanta
Atlanta, GANo Degree - Medical Assistance Phlebotomy
Gifted Hands
Tallahassee, FLCertified Nurse Assistant - Nursing
Bainbridge College
04.2004
High School Diploma - General Studies
MLK High School
05.2001
Skills
- Vital signs monitoring
- Phlebotomy expertise
- Home care services
- Blood sampling techniques
- Laboratory proficiency
- Patient care support
- Caregiving skills
- Certified nursing assistant (CNA)
- Supervisory experience
- Medical records management
- Venipuncture techniques
- HIPAA compliance
- Medical office operations
Certification
- Phlebotomist License
- CPR/BLS Certificate
Timeline
Team Leader
Aspirus Wisconsin Rapids Hospital
06.2023 - 07.2025
Traveling phlebotomist
CompHealth
08.2022 - 11.2022
Phlebotomist II
Southeast health
03.2022 - 02.2023
Traveling phlebotomist
NLB
02.2018 - 05.2019
Medical Assistance/Certified Phlebotomist Technician
Donalsonville Hospital
09.2013 - 2020
Crew Member
Marcos Pizza
07.2012 - Current
Assistant Manager
Marcos Pizza
07.2012 - 05.2015
Shift Manager
McDonald’s Inc
01.2010 - 2012
Shipping Clerk
Image Staffing
07.2009 - 12.2011
Secretary (Seasonal Worker)
Seminole County -DFACS
01.2007 - 06.2008
Secretary
Seminole County Health Department
09.2004 - 12.2004
Certified Nurse Assistant - Nursing
Bainbridge College
High School Diploma - General Studies
MLK High School
No Degree - Cycle Tech Surgical Tech
Surgical Tech Atlanta
No Degree - Medical Assistance Phlebotomy
Gifted Hands