Angela Grant
Arvada,CO
Summary
Excited manager with a proven track record at The Dessert Stand, excelling in team leadership and customer service. Enhanced product quality and reduced waste through innovative training programs. Skilled in inventory management and conflict resolution, fostering strong relationships that drive business growth and customer satisfaction.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
7
7
years of professional experience
Work History
Manager
Taylor Made Baking & Baskets
Westminster, CO
08.2025 - Current
- Led team in implementing efficient baking processes, enhancing product quality and reducing waste.
- Developed training programs for staff, improving operational knowledge and productivity across departments.
- Managed inventory systems to ensure timely procurement of ingredients, minimizing production delays.
- Streamlined order fulfillment procedures, increasing customer satisfaction through faster delivery times.
- Seeking out new customers by taking samples and discussing our delivery program.
- Supplies coordinator and buyer, using several vendors for supplies.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
Wedding Dessert Coordinator
The Dessert Stand
Westminster, CO
05.2023 - 12.2024
- Meet with prospective engaged couples to discuss ideas and help then design their wedding table.
- Designed innovative dessert displays adhering to the families wishes.
- Driving to local and mountain venues ahead of time ensuring all desserts remain intact.
- Developed seasonal menu concepts, ensuring alignment with brand identity and customer preferences.
- Oversaw design projects from conception to execution, ensuring timely delivery and adherence to quality standards.
- Developed innovative design concepts for improved brand recognition and customer engagement.
- Cleaning up all desserts and retrieving our display at the end so the family never has to worry about us.
- Created a Bride & Groom box (or Couples box) that has desserts they ordered for them to enjoy later.
- Presented creative solutions to client challenges, resulting in high levels of client satisfaction and repeat business opportunities.
- Identified design requirements for each project.
Food Truck Operator
The Dessert Stand
Westminster, CO
05.2021 - 12.2024
- Operated food truck efficiently during any off and peak hours, ensuring timely arrival.
- Managed inventory control, minimizing waste through effective stock rotation and ordering practices.
- Implemented sanitation procedures in compliance with health regulations, promoting food safety and cleanliness.
- Coordinated event logistics for various festivals, increasing visibility and customer engagement for the brand.
- Analyzed customer feedback to refine service offerings, driving improvements in overall experience.
- Greeted customers, answered menu questions and responded to complaints.
- Increased customer satisfaction by providing efficient and friendly service in a fast-paced food truck environment.
- Ensured cleanliness and safety within food truck, adhering to local health department guidelines.
- Enhanced overall efficiency with thorough knowledge of menu offerings, ingredients, and allergen information.
- Ensured proper maintenance of all equipment within the food truck operation through regular inspections and timely repairs when necessary.
- Managed inventory effectively to minimize waste and maximize profit margins for the business.
- Adhered to all necessary permits and regulations required for food truck operation, ensuring full compliance with local laws and requirements.
- Expanded business reach by participating in local events such as festivals or community gatherings that aligned with our target demographic.
- Implemented successful marketing tactics to attract new customers while maintaining strong relationships with regular patrons.
- Maximized revenue through strategic pricing adjustments, monitoring market trends and competitor offerings.
- Increased repeat customer base with engaging service and consistently excellent food quality.
Delivery Driver
The Dessert Stand
Westminster, CO
08.2019 - 12.2024
- Navigated delivery routes efficiently, ensuring timely product arrival.
- Maintained accurate records of deliveries and pickups to enhance tracking accuracy.
- Loaded and unloaded products safely, adhering to safety protocols at all times.
- Communicated effectively with customers to provide exceptional service and support.
- Monitored vehicle condition and reported maintenance needs promptly for reliability.
- Assisted in the organization of inventory to facilitate efficient order fulfillment.
- Adapted quickly to changing schedules and delivery demands in fast-paced environment.
- Collaborated with team members to streamline delivery processes and improve efficiency.
- Delivered packages to customer doorsteps and business offices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Education
Bachelor of Arts - Education
Metropolitan State University of Denver
Denver, CO05-2000
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Task delegation
- Relationship building
- Sales techniques
- Shift scheduling
- Conflict resolution
- Marketing
- Work prioritization
Timeline
Manager
Taylor Made Baking & Baskets
08.2025 - Current
Wedding Dessert Coordinator
The Dessert Stand
05.2023 - 12.2024
Food Truck Operator
The Dessert Stand
05.2021 - 12.2024
Delivery Driver
The Dessert Stand
08.2019 - 12.2024
Bachelor of Arts - Education
Metropolitan State University of Denver