Angela Gray
Jacksonville,FL
Summary
Auto Damage Appraiser with a proven track record at Grays Paint & Body, enhancing efficiency and customer satisfaction . Expert in estimating repair costs and leveraging negotiation skills, I excel in complex claims management and fostering strong client relationships. Skilled in vehicle inspection and committed to continuous improvement, I bring both technical expertise and exceptional interpersonal communication to every challenge.
Overview
35
35
years of professional experience
Work History
Auto Damage Appraiser
Grays Paint &Body
1990.07 - Current
- Examined client financial records to inform on possible plans for total-loss vehicles or large repairs.
- Negotiated completed damage estimates and repair costs.
- Contributed to the development of best practices for auto damage appraisal, leading to improved efficiency and accuracy within the department.
- Collaborated with repair workers to determine feasibility of repairs under constraints of coverage limits, time frame and customer finances.
- Expedited claim processing times through effective communication with insurance agents, streamlining approval processes for repairs or total loss payouts.
- Used Software to calculate damages and claim values.
- Inspected vehicles to evaluate necessary repairs and determine extent of damage.
- Promoted a safe working environment by adhering to established safety procedures while inspecting vehicles and reviewing repair shop safety protocols.
- Enhanced customer satisfaction by providing accurate and timely damage assessments for vehicles involved in accidents.
- Liaised between car owners and insurance agencies about auto damage and insurance claims.
- Streamlined the appraisal process by implementing an efficient documentation system, resulting in faster claim resolutions.
- Helped customers obtain alternate transportation via rental car services.
- Collaborated with insurance adjusters to negotiate fair settlements, ensuring client satisfaction and maintaining company reputation.
- Prepared insurance forms on behalf of customers, detailing damage details, car conditions and shop quotes.
- Completed appraisals on automobiles, light trucks, custom cars, vans and many other vehicle types.
- Ensured compliance with state regulations and company guidelines by conducting thorough inspections of damaged vehicles.
- Documented damage with photographs and detailed written descriptions.
- Accurately estimated parts and labor for over repairs.
- Provided quotes on repairs with great accuracy, taking insurance, type of car and extent of damage into consideration.
- Provided exceptional customer service by addressing concerns and answering questions promptly throughout the appraisal process.
- Demonstrated expertise in various makes and models of vehicles, allowing for precise identification of necessary repairs during damage assessment.
- Reduced average appraisal time by adopting advanced tools and technology for precise damage evaluation.
- Advised clients on plans for repairs, possible value of salvage parts and appropriate mechanics for repairs needed.
- Assessed complex claims and accurately determined value of damages.
- Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
- Kept current on insurance regulations, laws, policies and procedures.
- Analyzed complex data and prepared accurate and comprehensive reports for clients.
- Leveraged strong negotiation skills when settling claims with repair shops, resulting in cost-effective outcomes for both clients and the company.
- Worked with repair shops to review potential costs and overall necessity of Type repairs.
- Maintained detailed records of appraisals performed, enabling quick retrieval of information when needed.
- Built strong relationships with local automotive repair shops, fostering a smooth claims process for all parties involved.
TE Mail Carrier
USPS
2005.12 - 2011.12
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
- Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
Respiratory Therapist
St Luke's Hospital and Medical Center
1996.07 - 2005.12
- Managed ventilator support for critically ill patients in intensive care units, ensuring proper adjustments according to physician orders and clinical guidelines.
- Managed and operated mechanical ventilators to deliver airway management.
- Administered oxygen therapy, aerosol therapy and inhalation therapy to improve patients' breathing and lung function.
- Provided emergency response assistance in cases of respiratory distress or failure as part of a rapid response team.
- Assessed, diagnosed, and treated breathing issues.
- Educated patients and families on disease management, breathing techniques, and medication administration, promoting self-care and adherence to treatment plans.
- Performed bronchial hygiene techniques to remove mucus and secretions from patient lungs and improve lung function.
Education
Respiratory Therapist - Medical Technology
Flagler Career Inst
Jacksonville, FL07.1996
Diploma -
Paxon Jr Sr High School
Jacksonville, FL06.1987
Skills
- Knowledgeable in ccc and Mitchell's Software
- Repair quotes
- Claims management
- Negotiation and communication
Timeline
TE Mail Carrier
USPS
2005.12 - 2011.12
Respiratory Therapist
St Luke's Hospital and Medical Center
1996.07 - 2005.12
Auto Damage Appraiser
Grays Paint &Body
1990.07 - Current
Respiratory Therapist - Medical Technology
Flagler Career Inst
Diploma -
Paxon Jr Sr High School