Taunya McCombs
Greenwood,SC
Summary
Qualified Auto Damage Appraiser with robust background in auto damage assessment and claims processing. Proven ability to accurately appraise vehicle damage and negotiate settlements efficiently. Demonstrated expertise in utilizing estimating software and providing exceptional customer service.
Overview
41
41
years of professional experience
Work History
Auto Damage Appraiser
State Farm Insurance Company
08.1999 - 09.2024
- Inspected vehicles to evaluate necessary repairs and determine extent of damage.
- Accurately estimated parts and labor for over repairs.
- Documented damage with photographs and detailed written descriptions.
- Provided exceptional customer service by addressing concerns and answering questions promptly throughout the appraisal process.
- Ensured compliance with state regulations and company guidelines by conducting thorough inspections of damaged vehicles.
- Supported team members during peak periods, ensuring that workloads were evenly distributed and completed in a timely manner.
- Built strong relationships with local automotive repair shops, fostering a smooth claims process for all parties involved.
- Completed appraisals on automobiles, light trucks, custom cars, vans and many other vehicle types.
Auto Damage Appraiser and Office Manager
Professional Body Works
06.1988 - 08.1999
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Collaborated with insurance adjusters to negotiate fair settlements, ensuring client satisfaction and maintaining company reputation.
- Inspected vehicles to evaluate necessary repairs and determine extent of damage.
- Accurately estimated parts and labor for over repairs.
- Documented damage with photographs and detailed written descriptions.
- Provided exceptional customer service by addressing concerns and answering questions promptly throughout the appraisal process.
- Completed appraisals on automobiles, light trucks, custom cars, vans and many other vehicle types.
- Built strong relationships with local automotive repair shops, fostering a smooth claims process for all parties involved.
- Supported team members during peak periods, ensuring that workloads were evenly distributed and completed in a timely manner.
- Ensured compliance with state regulations and company guidelines by conducting thorough inspections of damaged vehicles.
Auto Damage Appraiser and Office Manager
Riser's Body Shop
06.1983 - 06.1988
- Advised clients on plans for repairs, possible value of salvage parts and appropriate mechanics for repairs needed.
- Created detailed assessments of damages to property and vehicles.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Completed appraisals on automobiles, light trucks, custom cars, vans and many other vehicle types.
- Supported team members during peak periods, ensuring that workloads were evenly distributed and completed in a timely manner.
Education
Piedmont Technical College
Greenwood, SCHigh School Diploma -
Greenwood High School
Greenwood, SC06-1983
Skills
- Continuous learning mindset
- Fraud detection awareness
- Vehicle inspection proficiency
- Estimation skills
- Claims management
- Repair processes
- Auto body repair techniques
- Claims investigation
- Professional ethics
- Knowledgeable in estimate software - CCC , Mitchell and Audatex
Timeline
Auto Damage Appraiser
State Farm Insurance Company
08.1999 - 09.2024
Auto Damage Appraiser and Office Manager
Professional Body Works
06.1988 - 08.1999
Auto Damage Appraiser and Office Manager
Riser's Body Shop
06.1983 - 06.1988
Piedmont Technical College
High School Diploma -
Greenwood High School
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