ANGELA GRIFFITH
Summary
Business professional with robust analytical skills and proven track record in driving impactful decisions. Strong focus on team collaboration, adaptable to changing needs, and consistently delivers results. Expertise in data analysis, process improvement, and stakeholder engagement, coupled with keen ability to translate complex data into actionable insights. Reliable and goal-oriented with commitment to excellence in every project.
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
23
23
years of professional experience
Work History
MRO Business Analyst
American Electric Power
06.2018 - 07.2024
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
- Increased resource efficiency by analyzing detailed business requirements.
- Provided technical support for troubleshooting analytics and reporting issues.
Safety and Health Coordinator
AEP Ohio
01.2016 - 06.2018
- Supported the MRO and Line organizations in AEP Ohio
- Attended and organized training sessions for various safety events
- Participated with slip simulator as a trainer
- Supported the MRO organization in AEP Ohio
- Collaborated with cross-functional teams to develop targeted interventions addressing identified gaps in safety and health practices
- Decreased workplace accidents, enforcing safety protocols and conducting safety meetings.
- Ensured trainee safety by conducting thorough equipment inspections and enforcing proper safety protocols.
- Improved site safety by implementing rigorous inspection protocols and conducting regular safety briefings.
Customer Service Representative
Aep Ohio
01.2014 - 01.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and billing, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Meter Specialist
Aep Ohio
01.2006 - 01.2014
- HPI Champion for Columbus
- Safe Driver Academy Trainer for Ohio
- Enhanced customer satisfaction by efficiently resolving meter-related issues in a timely manner.
- Identified potential problems during routine inspections, proactively preventing costly repairs or replacements.
- Demonstrated professionalism while interacting with customers, addressing concerns, and answering inquiries.
- Streamlined workload by effectively organizing and prioritizing daily tasks.
- Continuously updated technical knowledge through ongoing education and training opportunities.
- Assisted in training new employees on proper meter installation, repair, and maintenance techniques.
Meter Reader
Aep Ohio
10.2001 - 01.2006
- Supported efficient route planning with thorough documentation of meter locations and access points.
- Maintained professional relationships with clients while performing on-site visits, fostering a positive company image.
- Checked accuracy of meters against previous data and kept detailed reports of inconsistencies.
- Attended safety meetings and took part in safety awareness trainings and programs.
- Enhanced overall efficiency by utilizing handheld devices for quick data entry during site visits.
- Performed regular maintenance checks on meters, ensuring accurate readings and early identification of potential issues.
- Upheld strict confidentiality standards when dealing with sensitive customer information such as addresses and account details.
- Increased consumer satisfaction by addressing inquiries about meter readings and providing clear explanations.
- Contributed to safety initiatives by promptly reporting damaged or malfunctioning meters for repair or replacement.
Education
Masters - Business Administration (management concentration)
Mount Vernon Nazarene University
12.2019
Bachelors - Business Administration (management concentration)
Mount Vernon Nazarene University
05.2014
Skills
- PowerPoint
- Excel
- Word
- Team Leadership
- Team building
- ICS
- Business process improvement
- Documentation
- Data Analysis
- Customer Service
- Problem-solving abilities
- Multitasking
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CultureFlexible work hoursTimeline
MRO Business Analyst
American Electric Power
06.2018 - 07.2024
Safety and Health Coordinator
AEP Ohio
01.2016 - 06.2018
Customer Service Representative
Aep Ohio
01.2014 - 01.2016
Meter Specialist
Aep Ohio
01.2006 - 01.2014
Meter Reader
Aep Ohio
10.2001 - 01.2006
Bachelors - Business Administration (management concentration)
Mount Vernon Nazarene University
Masters - Business Administration (management concentration)
Mount Vernon Nazarene University
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