Angela Grijalva
Mount Vernon,NY
Summary
Medical Assistant experienced in clinical and administrative roles. Enhanced patient satisfaction through effective communication while managing front desk operations. Committed to delivering high-quality patient care in fast-paced healthcare environments.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Phlebotomist
LabCorp
New Rochelle, New York
03.2026 - Current
- Collected blood samples from patients using proper techniques and safety protocols.
- Performed venipuncture and other blood collection procedures according to established standards.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Collected specimens for drug screens.
- Verified patient identification and sample accuracy prior to testing procedures.
- Verified patient information prior to specimen collection.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Processed samples accurately and efficiently.
- Processed lab requisitions and documented patient information in electronic systems.
- Prepared and packaged specimens for courier transport.
Medical Assistant
Westchester Women's Medical Healthcare
Mount Vernon, NY
02.2024 - 10.2025
- Managed front desk operations and clinical duties, facilitating smooth patient flow and enhancing overall clinic efficiency.
- Conducted patient intakes, gathering essential medical information.
- Performed phlebotomy to facilitate laboratory testing.
- Executed document management tasks including scanning, faxing, and filing, maintaining organized patient records and supporting clinical staff.
- Scheduled appointments and efficiently collected co-payments.
- Processed laboratory specimens promptly and accurately.
- Handled processing of laboratory specimens for accurate analysis. promptly and accurately.
- Handled phone inquiries, providing accurate information and assistance to patients while fostering a positive clinic experience.
- Demonstrated multitasking abilities by managing front desk and clinical responsibilities simultaneously.
Customer Service Representative
U-Haul
Bronx
10.2021 - 02.2024
- Resolved product or service issues by clarifying customers' concerns, identifying the root cause, selecting and explaining optimal solutions, expediting corrections or adjustments, and following up to confirm resolution.
- Managed over 25 phone calls weekly while consistently maintaining a positive, empathetic, and professional demeanor toward customers; responded promptly to inquiries.
- Processed customer orders and requests with attention to detail.
- Facilitated effective communication and teamwork among colleagues to achieve goals.
- Ensured customer satisfaction by providing tailored support and addressing individual needs.
Sales Associate
Burlington Coat Factory
Bronx
01.2020 - 03.2020
- Welcomed over 50 customers daily, fostering rapport through engaging conversation and honest recommendations.
- Executed opening and closing duties, organizing workspace, restocking items, and recording transactions to ensure smooth operations.
- Increased repeat business by encouraging customers to participate in the company's loyalty program.
- Executed opening and closing duties, including workspace organization, item restocking, and transaction recording.
- Encouraged customer participation in company's loyalty program, contributing to increased repeat business and customer retention.
- Assisted in maintaining the back stock area and setting up merchandise displays on the sales floor.
- Collaborated with team members to maintain organized and presentable sales floor, enhancing shopping experience for customers.
Tutor
Kumon Center
Yonkers
03.2017 - 03.2019
- Tutored elementary and middle school students (aged 3-16) weekly in a one-on-one setting.
- Delivered targeted instruction in reading, writing, math, social studies, and science to support student comprehension and academic growth.
- Developed and implemented customized study programs reflecting each student's learning style to foster engagement and improve outcomes.
- Applied active listening strategies, allowing students to guide the tutoring process while assessing their needs and monitoring progress.
- Fostered a professional and welcoming learning environment by respecting students' diverse backgrounds and experiences.
- Pursued professional development opportunities to enhance tutoring strategies and cultural competence, integrating feedback for continuous improvement.
Teacher's Assistant
Sacred Heart of Highbridge
Bronx
06.2015 - 06.2017
- Collaborated with lead teacher to deliver targeted instructional support for children aged 4-6 in after-school program, enhancing learning experiences.
- Reinforced daily lessons by providing individualized tutoring for students and documenting their progress.
- Assisted the lead teacher in tracking student progress in social skills, lesson comprehension, and behavior management.
- Assisted lead teacher in monitoring and documenting student progress in social skills, lesson comprehension, and behavior management, contributing to individualized education strategies.
- Ensured a safe and supportive environment for students in both the classroom and on the playground.
Education
Bachelor - Exercise Science
Lehman College
BronxSkills
- Phlebotomy
- Venipuncture
- Specimen processing
- Vital Signs Monitoring
- Medication Management
- Infection Control
- Patient Care
- Clinical Assistance
- Electronic health records
- Appointment scheduling
- Laboratory Coordination
- Patient intake
- Time management
- Problem-Solving
- Communication
- Active listening
- Attention to detail
- Attention to detail
Certification
Certified Clinical Medical Assistant (CCMA), National Healthcareer Association (NHA), 2023
Languages
Spanish, Native
Timeline
Phlebotomist
LabCorp
03.2026 - Current
Medical Assistant
Westchester Women's Medical Healthcare
02.2024 - 10.2025
Customer Service Representative
U-Haul
10.2021 - 02.2024
Sales Associate
Burlington Coat Factory
01.2020 - 03.2020
Tutor
Kumon Center
03.2017 - 03.2019
Teacher's Assistant
Sacred Heart of Highbridge
06.2015 - 06.2017
Bachelor - Exercise Science
Lehman College