Angela Groetken

• Streamlined patient scheduling processes to enhance workflow efficiency.
• Trained staff on best practices for patient interaction and care delivery standards.
• Developed operational protocols that increased team productivity and service quality.
• Oversaw inventory management, ensuring adequate supplies for daily operations.
• Collaborated with dental professionals to optimize treatment planning and patient outcomes.
• Managed billing procedures, improving financial tracking and reducing discrepancies.
• Conducted regular staff meetings to foster communication and address operational challenges.
• Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
• Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
• Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
• Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
• Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
• Addressed and remedied all patient or team member issues.
• Oversaw accounting, budgeting, and financial reporting.
• Provided supervision and management to team of support personnel.
• Boosted staff morale by offering constructive feedback and specific direction.
• Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
• Improved practice revenue through effective financial management and strategic cost reductions.

• Maintain Doctor/Hygiene Schedule
• Insurance aging/account management
• Coach employees
• Employee records, Hipaa, OSHA, MSDS and all state compliances
• Strive to maintain good employee relationships and a healthy work environment.
• Daily/Weekly meetings with the doctor to achieve financial as well as personal goals.
• Transition practice from a doctor of 30+ years to incoming doctor.

Fulfill a leadership role by supporting the vision and mission of Heartland

• Create value for doctors by supporting them in their career development
• Identify and support future infrastructure growth and development
• Attainment of yearly budgetary and contribution margins
• Achieve growth plans
• Select, train, coach and invest in world class team members
• Contribute to positive culture through utilization of Heartland Dental systems to create world class customer service.
• Support and contribute in quarterly business reviews
• Support the growth and development of education to achieve mastery level skills.
• Create consistency and alignment with coordination of resources
• Oversaw daily operations, ensuring efficient workflow and adherence to company policies.
• Trained and mentored staff on operational best practices and compliance standards.
• Developed strategies to increase office productivity and streamline administrative tasks.
• Monitored financial performance, managing budget allocations for operational effectiveness.
• Ensured compliance with industry regulations through regular audits, risk assessments, and corrective action plans.
• Addressed patient concerns promptly while maintaining a high level of professionalism, ultimately leading to improved patient retention rates.
• Managed financial processes, including billing, collections, and insurance reimbursements, resulting in increased revenue.
• Oversaw facility maintenance projects to ensure a safe, clean environment for patients and employees alike.
• Reduced overhead costs through diligent budget management and resource allocation.

• Provide administrative support to the doctors and administrative team including calendar and front office management, tracking expense reports and managing petty cash.
• Maintain doctor and hygiene schedules with an emphasis on increased scheduled production to grow revenue and reach budget goals.
• Complete insurance verification and collecting patient payments
• Financial liaison to patients to increase treatment case acceptance
• Responsible for completing daily, weekly, and monthly reports including insurance claims to process, guarantor balances and insurance aging
• Audit patient accounts and maintain accounts receivable.
• Interview and assist with on-boarding and training for new employees
• Proficient in Microsoft Office and Dentrix
• Assisted in the preparation of patient records, enhancing data accuracy and accessibility.

• Independently managed laparoscopic procedures to include all tower functions, and pre-operative set up
• Responsible for cleaning equipment and instruments at the end of each case, prepare equipment for next case and appropriately dispose of all refuse
• Assist physician and other clinical staff members as requested
• Ensured all supplies were ordered, stocked and available as needed
• Maintained integrity of sterile field while in the OR, assisting with whatever was needed
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Managed time efficiently in order to complete all tasks within deadlines.

• Responsible for maintaining doctor and hygiene schedules
• Assist doctor with patient procedures
• Cleaned and processed instruments used for each patient.
• Maintained an accurate ledger of charges, insurance payments, and patient payments.
• Assured OSHA and MSDS sheets were current

• Primary Dental Assistant for Scott Flood DDS, but also assisted Stephanie Smith DDS, and Theodore Smith DDS when needed.
• Prepared for scheduled patient to undergo dental procedures, and assist with sterilizing or disinfect instruments, setting up instrument trays, and preparing materials.
• Expose intraoral dental x-rays in accordance with all the guidelines to ensure patient safety
• Relayed patient history and concerns promptly to doctor before procedures
• Ordered and maintained all dental supplies
• Administered child prophy’s under the supervision of the doctor to include: polishing, home care instructions, fluoride application and charting.

• Scheduled and assisted with dental procedures for every patient
• Ordered and kept all pertinent MSDS and OSHA information up to date
• Made preliminary impressions for mounting study cases and mastered pouring, trimming, and polishing study casts
• Managed and assisted with dental and medical emergencies with professionalism and remained calm
• Assisted with on-boarding and training of new employees, making sure they were maintaining proper technique and superior patient care.
• Implemented infection control measures, contributing to a safe clinical environment for patients and staff.
• Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.

• Prepared material for case specific needs and ensured all instruments for every patient were sterile and ready for use
• Proficient with denture adjustments, amalgam placement and oral surgery cases.
• Prepared treatment rooms and sterilized instruments, ensuring compliance with safety standards.
• Supported dentists during procedures, maintaining focus on patient comfort and care quality.
• Educated patients on oral hygiene practices, fostering improved dental health awareness.
• Managed inventory of dental supplies, optimizing stock levels for seamless operations.
• Documented patient records accurately, contributing to effective communication within the team.
• Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
• Assisted hygiene with periodontal charting and room turnovers

• Primary dental assistant to Alan Wasserman DDS.
• Scheduled and prepared for each patient procedure
• Always prepared for emergencies, making sure instruments were clean and sterile
• Tracked and logged every lab case
• Ordered and maintained par levels
• Operated dental radiography equipment to capture diagnostic images.
• Educated patients on post-operative care and oral hygiene practices.
• Scheduled and coordinated patient appointments for optimal office flow.
• Supported dentists in various procedures, enhancing overall efficiency of treatments.
• Collaborated with team members to improve office operations and patient experience.
• Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
• Maintained a clean and sterile work environment to prevent cross-contamination and infection.
• Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
• Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
• Prepared and arranged instruments, medications, and required materials for dental procedures.
• Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.