Angela Guarino
Saint Augustine,FL
Summary
Currently enrolled in the allied health program at SJRS located in sunny St Augustine, FL. The ultimate goal is to hopefully become certified as a recovery specialist and later work as an RN under a licensed psychiatrist. Extremely driven and offer full self to each task. Always reliable, attentive, hard-working, compassionate, and inimitable. Shows a long history of working with people and agrees with adaptability to all walks of life, being their strong suit. Completed a BLS certificate and am currently in a short course to earn a phlebotomy certificate. Hoping to find the universal "Nitch" and start fresh with a company that supports growth and the ability to learn.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Business Owner (Housekeeping)
Self-employed
02.2022 - Current
- Reduced operational risks while organizing data to forecast performance trends. (car sales industry)
- Enjoyed working in an inclusive workplace culture that valued diversity, collaboration, and continuous learning.
- Managed throughout 2013 and 2015 aa group of 7 women who successfully trained to advance their positions. Recruited employees for 4 years.
Restaurant Server
Longhorn Steakhouse
09.2018 - 03.2021
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Supported the maintenance of inventory levels by monitoring supplies and communicating needs to management.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Supported the needs of a large wait staff who attended to the specific needs of countless customers daily for the restaurant with social relevancy and intentionality
Manager (BDC)
Sansone Automall
04.2012 - 06.2016
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Data Entry Clerk
A B A Renovations LLC
Saint Augustine, FL
10.2022 - 01.2024
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Completed data entry tasks with accuracy and efficiency.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Assisted in implementing a new CRM system that increased overall efficiency in managing customer relationships.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Developed data entry policies and procedures in compliance with company standards.
- Scanned documents and saved in database to keep records of essential organizational information.
- Used computer software to store and retrieve data.
- Checked for accuracy by verifying data and records.
- Utilized techniques for increasing data entry speed.
Education
Nursing (RN) - Nursing
Saint Johns River State University
St Augustine05.2027
Skills
- Professional Demeanor
- Continuous Improvement
- Desktops, Laptops, and Mobile Devices
- Customer Retention
- Self Motivation
- Adaptability
- Work Planning and Prioritization
- Relationship Building
- Team Collaboration and Leadership
- Business Growth Initiatives
- Decision-Making
- Time management abilities
Accomplishments
Deans list, Academic Achievement during spring term 2024
Certification
BLS Certification as of October 2023
Timeline
Data Entry Clerk
A B A Renovations LLC
10.2022 - 01.2024
Business Owner (Housekeeping)
Self-employed
02.2022 - Current
Restaurant Server
Longhorn Steakhouse
09.2018 - 03.2021
Manager (BDC)
Sansone Automall
04.2012 - 06.2016
Nursing (RN) - Nursing
Saint Johns River State University