Angela Guele
RTR Financial Services
Staten Island,NY
13
years of professional experience
Experienced with client relationship management, key to success in account roles. Utilizes strategic communication and problem-solving to enhance client satisfaction. Track record of delivering tailored solutions and maintaining strong client retention.
Account management professional with strong focus on building and maintaining client relationships. Adept at driving results through collaborative teamwork and adaptable to changing needs. Skilled in communication, negotiation, and problem-solving. Reliable and goal-oriented, with proven track record in achieving targets and enhancing customer satisfaction.
Work History
Accounts Representative
7 Years 10 Months- Review contracts to make sure claims are paid correctly. Followed up on accounts via phone calls to insurance companies and online resources.
- Managed client account inquiries, resolving billing and service issues with accurate, timely follow-up.
- Reviewed account statuses, identifying discrepancies and coordinating corrections with internal teams.
- Processed payments, adjustments, and account updates while maintaining compliance with financial procedures.
- Managed client account portfolios, ensuring accurate records, timely follow-up, and consistent service delivery.
- Resolved billing and payment inquiries, maintaining clear communication and account accuracy.
Account Representative
2 Years 6 Months- Corrected and rebilled Medicaid claims for hospital, adding modifiers, value codes, and delay reasons.
- Managed receivables accounts through outbound calls, payment negotiation, and resolution of past-due balances.
- Reviewed account histories to verify balances, payment status, and customer contact details.
- Negotiated payment arrangements aligned with client policies and compliance requirements.
Account Representative/Collections
1 Year 11 Months- Followed up on accounts three months and older. Corrected claims for resubmission.
- Managed client portfolios, maintaining accurate account records and service histories in CRM systems.
- Resolved billing and service issues, ensuring prompt follow-up and customer satisfaction.
- Coordinated order status updates, renewals, and account changes across internal teams.
Supervisor
11 Months- Outlined tasks related to team management and project execution.
- Collected phone calls from call and a/r lists and sorted all correspondence including denials and payments.
- Highlighted key achievements in financial collections and client relations.
- Recovered older outstanding payments
Education
High School Diploma
Skills
Customer Service
Accounts Receivable
Regulatory compliance
Client relationship management
Account management
Issue resolution
Attention to detail
Analytical skills
Results driven
Communication and negotiations
Teamwork and collaboration
Stakeholder engagement
Dependable performance
Customer Service
Section name
Authorized to work in the US for any employer
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Accounts Representative
RTR Financial Services
09.2017 - 07.2025Read More
Account Representative
E-Receivables
03.2015 - 09.2017Read More
Account Representative/Collections
Aergo Solutions
03.2013 - 02.2015Read More
Supervisor
MAA management
04.2012 - 03.2013Read More
Tottenville
High School Diploma
Read More