Maureen Bell
Princeton Medical Group
Bordentown,NJ
14
years of professional experience
Detail-oriented Accounts Receivable Specialist experienced in claims processing, payment posting, and denial resolution. Achieved timely collections and positive client relationships through accurate records and financial reporting. Delivered efficient financial operations by resolving billing disputes and implementing process improvements.
Work History
Oncology Accounts Receivable Representative
1 Year 1 Month- Verified insurance coverage and claim details to support accurate receivables.
- Resolved denied claims by researching errors and submitting corrected documentation.
- Followed up on outstanding balances with patients and insurance carriers.
- Processed patient payments, adjustments, and refunds in medical billing system.
- Reconciled account activity to ensure accurate ledger and payment records.
- Responded to billing inquiries with clear explanations and professional service.
- Collaborated with billing staff to improve claim accuracy and collection workflow.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Strengthened financial operations by conducting bank reconciliations and financial reporting.
Billing Department Manager
4 Years 8 Months- Streamlined billing processes to reduce errors and improve turnaround for customer invoices.
- Led billing workflows to ensure accurate invoicing, payment application, and account reconciliation.
- Reviewed complex billing discrepancies, resolving account issues and maintaining client satisfaction.
- Supervised billing staff, providing coaching on collections, dispute resolution, and system procedures.
- Coordinated month-end close activities, preparing reports and supporting accounts receivable accuracy.
- Implemented controls for billing compliance, safeguarding data integrity and policy adherence.
- Collaborated with finance and operations teams to align billing practices with business requirements.
- Monitored aging accounts, prioritizing escalations and supporting timely payment follow-up.
- Implemented periodic reporting protocols for upper management to monitor departmental performance against established goals.
- Streamlined billing processes by implementing efficient systems, resulting in reduced errors and improved cash flow.
- Coordinated with finance department on revenue forecasting, providing valuable insights into budget planning efforts.
- Oversaw the transition from manual to automated billing systems, enhancing overall department productivity.
- Developed comprehensive training programs for new hires, increasing proficiency and onboarding efficiency.
- Initiated strategic partnerships with third-party vendors/providers that resulted in streamlined services and enhanced efficiencies.
- Handled escalated customer inquiries related to invoicing discrepancies by conducting thorough investigations and implementing appropriate resolutions.
- Updated existing procedures as needed in response to changing regulatory requirements or business needs.
- Conducted regular audits of billing records to ensure accuracy and compliance with company policies and industry regulations.
- Maintained open communication lines between the billing department and other internal teams, fostering a collaborative work environment.
- Devised strategies for reducing accounts receivable aging balances while maintaining positive relationships with clients.
- Participated in continuous professional development opportunities staying up-to-date on industry best practices within the field of billing management.
- Collaborated with sales and customer service departments to resolve complex billing issues, improving client satisfaction rates.
- Reviewed billing problems, researched issues, and resolved concerns.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Worked with customers to develop payment plans and bring accounts current.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Organized and updated databases, records and other information resources.
- Created organized filing systems to manage department documents.
- Coordinated office events, seminars and meetings for staff and clients.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Account Manager
2 Years 11 Months- Coordinated account follow-up with payers, improving claim resolution and reimbursement flow.
- Analyzed account balances, identifying delinquent claims and initiating timely collection actions.
- Managed patient accounts, resolving billing discrepancies and insurance issues with accuracy.
- Communicated with patients regarding statements, payment plans, and account questions professionally.
- Monitored authorization requirements and coverage details to support compliant billing workflows.
- Streamlined account documentation, ensuring complete records for billing and revenue cycle support.
- Collaborated with clinical and billing teams to correct charge errors and prevent denials.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Streamlined internal processes for better efficiency in account management tasks.
- Implemented CRM system to track client interactions and feedback, leading to more personalized service.
Education
Insurance And Coding Speialist - Insurance
- Relevant Coursework: [Subject] & [Subject]
- Professional Development: [Subject]
Skills
Verbal communication
Claim resolution
Financial reporting
Invoice processing
Dispute resolution
Cash application
ERP systems
Credit management
Data analysis
GAAP compliance
Receivables reporting
Data entry and management
Debt collection
Customer service support
Accounts receivable
Billing compliance
Relationship building
Strong client relations skills
Microsoft Excel
Collections
Data entry
Payment accuracy
Account reconciliation
Investigative research
General ledger
Payment processing
Financial reporting
Month-end closing procedures
Process improvements
Invoicing proficiency
Bookkeeping
Aging reports analysis
Invoice preparation
Financial management
Credit and collections
Statement preparation
Cross-functional team collaboration
Policy development
Research and due diligence
Financial statements expertise
Payment posting
Codes reviewing
Dispute resolution
Bill processing
Accounts receivable expertise
Statement issuing
Adjustment posting
Organizational skills
Collaboration
Team collaboration
Customer service
Analytical skills
Time management
Attention to detail
Problem-solving
Multitasking
Multitasking
Excellent communication
Critical thinking
Organizational skills
Team collaboration
Bank reconciliation
Bill management
Active listening
Effective communication
Adaptability
Creative solutions
Decision-making
Self-motivated
Client relations
Bank statement reconciliation
Cash management
Precision and accuracy
Team leadership
Data input
Accounts payable
Workflow optimization
Patient confidentiality
Self-motivation
Interpersonal skills
Analytical thinking
Performance tracking
Risk analysis
Regulatory compliance
Timeline
Oncology Accounts Receivable Representative
Princeton Medical Group
2009.05 - 2010.06Read More
Billing Department Manager
Cocco Enterprises
1999.11 - 2004.07Read More
Account Manager
Mercer Bucks Orthopedics
1996.03 - 1999.02Read More
Harris School of Business
Insurance And Coding Speialist from Insurance
Read More