Angela Gumbs
Missouri City,TX
Summary
Ambitious professional with noteworthy, extensive civil service and private sector-based experience, paired with knowledge gained during post-secondary education pursuance. Demonstrated leadership, confidence, diplomacy and interpersonal skills as both an independent achiever and contributory team member. Recognized as a valuable asset to an organization's growth and continuity. Acknowledged by colleagues and supervisors for positivity, commitment, attention to detail, professionalism, and follow-up. Resourceful, energetic, innovative and results-oriented. Highly qualified and prepared for a position focused on ongoing career advancement.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Sales and Service Associate / Passport Agent
United States Postal Service
Stafford, TX
03.2005 - Current
- Respond to customer inquiries by understanding their respective needs, reviewing previous inquiries/responses, gathering and researching information, assembling and forwarding information.
- Process and execute passport applications in alignment with the regulations of U.S. issuance principles.
- Note proper identifications using supporting documents to accept as proof of citizenship; identify instances of false identity, search for indications of alteration and detect untruthful statements.
- Safeguard documentation containing identifiable information such as valid passport, birth certificates, and driver's licenses; keep all information under lock and key.
- Verify business reply and bulk mailings of all classifications computing and maintaining customer credit balances.
Detail Assignment – Job Instructor (Sales and Service Associate Classroom Training)
United States Postal Service
Houston, TX
08.2011 - 10.2011
- Managed complete comprehension of daily retail transactions.
- Acquainted staff members with their respective new positions so they could acquire knowledge and skills related to changes in work processes.
- Implemented useful refresher trainings for experienced personnel as needed.
Sales and Services / Distribution Clerk
United State Postal Service
Channelview, TX
11.1988 - 03.2005
- Performs any variety of sales and customer service at a retail window such as maintaining sufficient inventory of and selling stamps, stamped paper, other retail products and services.
- Uses a computerized system, accepting and delivering packages and accountable mail; issuing and cashing foreign and domestic postal money orders.
- Accepting and responding to customer claims and inquiries and providing information to the public regarding postal regulations.
- Determining special interests and referring sales and promotional programs; offers assistance in product selection.
- Handles and processes customer purchases and returns relating to products and services and may use a point of sale system.
- Distributes primary and one or more secondary schemes of outgoing mail for dispatch based on knowledge of current distribution schemes.
Detail Assignment – Human Resources Associate
Houston District Inquiry Compensation Office
Houston, TX
07.2002 - 10.2002
- Warmly greeted incoming patrons and worked with them through the claims issuance process.
- Replied to incoming calls from injured and limited duty employees.
- Notified the appointed Specialists regarding the status of each case history.
- Prepared all case files and documents for each Specialist.
Detail Assignment – Human Resources Agent
Houston District Examination Office
Houston, TX
05.2002 - 07.2002
- Informed all applicants by mail of testing date, time and place.
- Offered each applicant a blank sheet of paper/pencil reading material and an answer sheet to use for the test prior to start time.
- Read pertinent information and gave test takers the time allotted to complete the test in full.
- Examined the room closely and enforced that no question could be asked once test began.
- Helped to notify each applicant by mail of the final test scores, with the highest scores called first.
Education
Courses - Business Administration (60 hours)
Houston Community College
Houston, TX01.1985
Diploma - undefined
Lamar Senior High School
Houston, TX01.1982
Skills
- Microsoft Excel, Word, Outlook, Google, Access, and PowerPoint, Problem Solving, POS (Point of Sale) IBM, RSS (Retail Systems Software), WebBats (PO Boxes)
Certification
Certification, Refresher Passport Acceptance Agent Training, Department of State, January 2012
EDUCATION & TRAINING
- Training, Customer Contact Concierge, United States Postal Service, March 2011
- Training, Facilitative Instructor Workshop, United States Postal Service, March 2011
- Training, Passport Acceptance Agent, Department of State, April 2010
- Training, Retail Job Instructor, United States Postal Service, November 2007
- Training, Passport Application Acceptance, Department of State, November 2007
AREAS OF EXPERTISE
- Accounts Management
- Attention to Detail
- Communication and Client Relations
- De-escalation and Conflict Resolution
- Problem-solving
- Time Management
- Customer Service and Sales
- Coaching and Training
- Research Skills
Timeline
Detail Assignment – Job Instructor (Sales and Service Associate Classroom Training)
United States Postal Service
08.2011 - 10.2011
Sales and Service Associate / Passport Agent
United States Postal Service
03.2005 - Current
Detail Assignment – Human Resources Associate
Houston District Inquiry Compensation Office
07.2002 - 10.2002
Detail Assignment – Human Resources Agent
Houston District Examination Office
05.2002 - 07.2002
Sales and Services / Distribution Clerk
United State Postal Service
11.1988 - 03.2005
Courses - Business Administration (60 hours)
Houston Community College
Diploma - undefined
Lamar Senior High School