Angela Guzman Marcano
Dorchester
Summary
Customer-focused professional with extensive experience in hospitality and team leadership. Known for creating welcoming environments, resolving customer concerns effectively, and fostering collaboration among diverse teams. Committed to enhancing customer satisfaction and delivering memorable experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Daycare Assistant
Nuevo Amanecer Daycare
Boston
03.2022 - Current
- Provided attentive care and supervision for children in a fast-paced environment requiring patience, safety awareness, and strong communication skills.
- Maintained a clean, organized, and welcoming environment for children and families.
- Assisted with meal preparation, daily routines, and engaging activities to support positive experiences.
- Built trusting relationships with parents and caregivers through compassionate and professional communication.
Store Manager
Snipes USA
Boston
07.2020 - Current
- Deliver exceptional customer experiences by resolving concerns professionally and building strong customer relationships.
- Lead and motivate team members in a high-volume retail environment while maintaining a positive and collaborative workplace culture.
- Train, coach, and support employees to improve performance, communication, and customer service standards.
- Manage daily operations including scheduling, payroll, merchandising, inventory control, and cash handling.
- Maintain organized, visually appealing sales floors while ensuring efficiency and attention to detail.
- Communicate effectively with leadership and staff to support operational goals and enhance customer satisfaction.
- Handle high-pressure situations calmly and professionally while prioritizing customer needs and team success.
Teacher
KinderCare Learning Centers
Boston
02.2024 - 10.2024
- Created supportive and engaging learning environments for children from diverse cultural and linguistic backgrounds.
- Demonstrated strong communication, patience, and interpersonal skills while managing busy classroom settings.
- Collaborated with staff and families to provide personalized support and positive experiences.
- Maintained structure, organization, and safety while multitasking and adapting to changing needs.
Receptionist
Franklin Park Family Dental
Boston
12.2022 - 03.2023
- Welcomed patients and visitors with professionalism and a friendly attitude.
- Answered multi-line phone systems, scheduled appointments, and managed front desk operations efficiently.
- Assisted patients with questions and ensured a positive and comfortable customer experience.
- Maintained accurate records and supported daily administrative operations.
Team Member / Event Host
Laser Quest
West Roxbury
08.2019 - 03.2020
- Delivered engaging presentations and safety briefings to guests before activities.
- Hosted birthday parties and group events while creating fun, memorable customer experiences.
- Assisted guests, answered questions, and handled reservations in a fast-paced entertainment environment.
- Demonstrated confidence speaking to large groups and ensuring guest safety and satisfaction.
Sales Associate
Primark
Boston
02.2019 - 05.2019
- Guided customers in product selection, delivering friendly and informative service to enhance satisfaction.
- Processed customer transactions accurately and resolved customer concerns professionally.
- Organized merchandise displays and upheld store presentation standards to optimize shopping experience.
- Collaborated with team to foster a positive shopping experience for customers.
Education
High School Diploma -
Margarita Muñiz Academy
Boston, MABoston, MA
Skills
- Sales operations
- Attentive customer service
- Strong attention to detail
- Accurate cash handling practices
- Conflict resolution
- Staff leadership
- Fast-paced multitasking skills
- Administrative scheduling support
- Bilingual: English/Spanish
- Cultural adaptability
- Effective communication
- CPR certification
- Strong work ethic
Certification
CPR Certification, Current
Additional Information
Fluent in English and Spanish, Experienced working with diverse populations and multicultural environments, Comfortable working flexible schedules, weekends, holidays, and high-volume environments, Strong passion for hospitality, teamwork, safety, and delivering outstanding customer experiences
Personal Information
Work Permit: Authorized to work in the U.S. for any employer
Languages
Spanish
Native/ Bilingual
Timeline
Teacher
KinderCare Learning Centers
02.2024 - 10.2024
Receptionist
Franklin Park Family Dental
12.2022 - 03.2023
Daycare Assistant
Nuevo Amanecer Daycare
03.2022 - Current
Store Manager
Snipes USA
07.2020 - Current
Team Member / Event Host
Laser Quest
08.2019 - 03.2020
Sales Associate
Primark
02.2019 - 05.2019
High School Diploma -
Margarita Muñiz Academy