Angela Hakopian
Sherman Oaks,CA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Intake
Rejuvenate Home Health
Burbank, California
08.2025 - Current
- Collaborated with nursing staff to facilitate timely follow-ups, enhancing patient satisfaction and treatment outcomes.
- Implemented patient tracking systems to enhance appointment scheduling and reduce no-show rates.
- Coordinated communication between patients, healthcare providers, and insurance companies to streamline care processes.
- Handled sensitive information with discretion, maintaining the confidentiality of company documents and personnel records.
- Oversaw supply inventory management, ensuring timely replenishment and adherence to budget constraints.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Conducted regular audits of patient files to ensure accuracy in billing and documentation standards.
Intake/ Office Manager
Unique Touch Home Healthcare
Van Nuys, California
07.2019 - 08.2025
- Collaborated with nursing staff to facilitate timely follow-ups, enhancing patient satisfaction and treatment outcomes.
- Implemented patient tracking systems to enhance appointment scheduling and reduce no-show rates.
- Coordinated communication between patients, healthcare providers, and insurance companies to streamline care processes.
- Handled sensitive information with discretion, maintaining the confidentiality of company documents and personnel records.
- Oversaw supply inventory management, ensuring timely replenishment and adherence to budget constraints.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Conducted regular audits of patient files to ensure accuracy in billing and documentation standards.
Intake/Office Manager
Home Health 2U
Burbank, California
08.2016 - 01.2018
- Facilitated accurate data entry into the electronic health record system, ensuring comprehensive patient documentation.
- Developed patient follow-up strategies that enhanced communication with healthcare teams, promoting timely interventions when necessary.
- Reviewed incoming paperwork for completeness and accuracy, preventing delays in patient processing and treatment initiation.
- Efficiently completed daily tasks such as mail sorting, message taking, or other duties assigned.
- Collaborated with medical staff to ensure seamless care coordination and maintain updated patient records.
- Ensured patient confidentiality by adhering to HIPAA guidelines while handling sensitive information.
- Handled high call volume to address patient concerns, schedule appointments, and provide information on services offered.
- Managed multiple phone lines simultaneously while maintaining a professional demeanor under pressure situations.
- Optimized patient intake process with effective communication, accurate data entry, and timely followups.
- Performed various administrative tasks by filing, copying and faxing documents.
Front Desk
La Fitness
Los Angeles, California
10.2015 - 10.2016
- Maintained the cleanliness and functionality of the reception area, ensuring a professional environment at all times.ries effectively.
- Processed payments efficiently using point-of-sale systems while maintaining high levels of transaction accuracy.
- Coordinated with fitness staff to schedule classes and appointments, enhancing client engagement and satisfaction.
- Developed strong rapport with clients, fostering loyalty through personalized service and follow-up communication strategies.
- Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
- Enhanced gym member experience by providing exceptional customer service at the front desk.
- Monitored check-ins to identify delinquent accounts and collect payments.
- Checked members into gym by scanning badges.
Intake
Camarillo Home Health
Los Angeles, California
09.2015 - 08.2016
- Answered the phones
- Mailed paper work to doctor offices
- File and organize paper work
- Input data
- Follow up with patient and hospitals
Front Desk
ASN Horizon
Glendale, California
08.2014 - 09.2015
- Learned and adapted quickly to new technology and software applications.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Maintained accurate electronic health records, ensuring timely updates to support effective patient management.
- Handled sensitive patient information with utmost confidentiality, abiding by HIPAA regulations at all times.
- Facilitated communication between patients and healthcare providers to address inquiries and streamline care delivery.
Education
West Coast University
Los Angeles, CA04.2028
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Los Angeles Valley College
05.2025
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Glendale Career College
06.2019
High School Diploma -
City Of Angels
06.2013
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Computer skills
- Data entry
- Office administration
- Work prioritization
- Office management
Certification
CPR/AED Certified
Hospital Fire and Life Safety Certified
Languages
Armenian
English
Timeline
Intake
Rejuvenate Home Health
08.2025 - Current
Intake/ Office Manager
Unique Touch Home Healthcare
07.2019 - 08.2025
Intake/Office Manager
Home Health 2U
08.2016 - 01.2018
Front Desk
La Fitness
10.2015 - 10.2016
Intake
Camarillo Home Health
09.2015 - 08.2016
Front Desk
ASN Horizon
08.2014 - 09.2015
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Los Angeles Valley College
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Glendale Career College
West Coast University
High School Diploma -
City Of Angels
Internship
Surgical Tech Program - Glendale Adventist Medical Center