KELLY BENDALL
El Dorado,CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Experienced in providing support to Administration and Staff alike.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Lead Intake Coordinator
Workcare, Inc.
09.2022 - Current
- Support management staff with various clerical and administrative tasks
- Create emails, notifications, process reminders and updates for staff
- Weekend assistance with call center adherence flow (breaks/lunches)
- Assist with inbound calls in Intake and Clinic Visit Queue
- Manage assigned task and projects
- Support staff in Teams and Zoom Chats with case and process assistance and well as general needs and troubleshooting
- Supervisor break, lunch and meeting coverage
- Support New Hire transition of new intake and clinic visit coordinators with onboarding process
- Action Items (Encourage and assist with completion of AI’s)
- Quality Escalations
- Refresher process impromptus with staff
- Act as a mentor to support staff as needed to improve skills and become better employees
- Participate in Team Huddles, Process Updates, UT testing, MOI Templates/WL Change Reviews
- Utilize Outlook for scheduling, coordinating projects and events, attend scheduled meetings and trainings as indicated
- Recent involvement in Workflow Project with Fay Manglicmot, Director, Contact Center Operations Incident Intervention and all II Leads, from May 2023 – October 2023
- Prepared PowerPoint presentation showcasing the daily tasking of Intake and Clinic Visit Coordinators
- Compiled list of daily tasks and best practices for the IC/CVC
- Created a mock case to showcase the life of a case from Intake to Clinic Visit Scheduling
- Presented Project to WorkCare staff in 3 lives video sessions to be used as reference material for new hires.
Intake/Clinic Visit Coordinator
WorkCare, Inc.
09.2021 - 09.2022
- Answer and direct incoming incident intervention calls to appropriate associates
- Provide excellent customer service via phone calls, email, Teams, Zoom with the utmost professionalism and consideration for privacy and confidential information
- Create cases and enter employee information in WorkLink in an efficient manner
- Adhere to SOP’s, adapt to changes to procedures as indicated, keep up to date on changes to CSI and other applications
- Schedule clinic visits according to proper CTT guidelines
- Adhering to client requests and State Laws
- Complete Action Items in a timely manner, focusing on priority as well as time zone
- Assist in guiding new employees with questions as needed
- Communicate regularly with Supervising staff regarding concerns and progress updates
- Be flexible to hours and accommodate workload as needed.
Lead Preschool Teacher
Child’s World Preschool
Irvine, CA
09.2019 - 12.2022
- Prepare weekly curriculum for classes of 2.9 to 5 year olds
- Train and guide Assistant Teachers
- Prepare twice-yearly Parent/Teacher Conferences
- Attend regular professional development courses and events
- Daily communication with Parents via phone, email and in person
- Provide guidance and recommendation for best Early Childhood Practices
- Attend monthly staff and planning meetings
- Organize student files and confidential information
- Stay up to date with current licensing, county and state policies and procedures
- Administer first aid and medication as indicated by parental permission from office.
ER Unit Secretary/ER Admitting Representative/Shift Lead
Saddleback Memorial Medical Center
01.2006 - 11.2021
- 15 years of experience as Unit Secretary; managing the call system (answering and screening calls for nurses, physicians and ED administration) for a high volume, 31+ bed Emergency Department
- Providing customer service, acting as liaison between nursing staff, physicians and ancillary departments, as well as connecting ED physicians with specialists for consults and admissions
- Arrange patient hospital transfers, admissions, and SNF placements
- Work directly with ER Physicians to help maintain flow and efficiency with patient care and placement
- Enter ED notes and documentation into EPIC system
- Arrange monthly staffing schedule for all Unit Secretaries
- Create documents, worksheets, update forms
- Manage all IT requests for department, from the phones to computers and various other equipment
- Train and educate new staff members on job functions as well as policies and procedures
- Maintain patient privacy and HIPAA compliance
- Create and post visually appealing memos and memorandums
- Obtain patient demographics, insurance, and signatures for financial responsibility and HIPAA documents
- Keep track of office supply stock and reorder as necessary
- Verify and update patient insurance information and demographics into data system; confirm eligibility
- Collect copays, deductibles, or arrange cash deposits
- ER Admitting Shift Lead from 2007-2008.
Lead Preschool Teacher
Child’s World Preschool
12.1999 - 02.2011
- Prepare weekly curriculum for classes of 2.9 to 5 year olds
- Train and guide Assistant Teachers
- Prepare twice-yearly Parent/Teacher Conferences
- Attend regular professional development courses and events
- Daily communication with Parents via phone, email and in person
- Provide guidance and recommendation for best Early Childhood Practices
- Attend monthly staff and planning meetings
- Organize student files and confidential information
- Stay up to date with current licensing, county and state policies and procedures
- Administer first aid and medication as indicated by parental permission from office.
Education
Associate of Science Degree - Baking & Pastry
Art Institute of California
01.2014
Associate of Arts Degree - Early Childhood Education
Orange Coast College
01.2002
Skills
- Strong organizational, multitasking, and autonomy skills
- Friendly, professional attitude; works well with anyone
- Fast learner in regard to new systems and executing desired duties
- Excellent at keeping records, documentation and reminders for administration
- Proficient in Early Childhood education, Child Development and Medical Terminology
- Competent in computer programs, including Microsoft Office Suite, Google Drive, Aeries, Outlook, Teams and Zoom
- BLS/CPR Certified - 3/2024
- Typing Speed: 70 wpm
- Strong ability to prioritize, work independently and delegate duties as needed
- Excellent interpersonal skills with administration and staff alike
- Data retrieval systems
- Policy and Procedure Development
- Client Confidentiality
- Managing and Fielding Grievances
- Phone and Email Etiquette
- Multi-Line Phone Systems
- Scheduling and calendar management
- Support Services
- Follow-up skills
- Staff Development and Training
- Documentation and Recordkeeping
- Friendly, Positive Attitude
- Attention to detail with exceptional skills in editing and proofreading
References
- Cyndi McCormick, Preschool Director, 949-786-9229, 714-292-6233
- Jenny Belway, VP of Development, 415-419-6779
Certification
BLS Certified including HCP - CPR (Adult/Child/Infant/ Choking), AED and First Aid 3/2024
Affiliations
- Gold Oak PTO
- Gold Oak Union School District Site Council
Timeline
Lead Intake Coordinator
Workcare, Inc.
09.2022 - Current
Intake/Clinic Visit Coordinator
WorkCare, Inc.
09.2021 - 09.2022
Lead Preschool Teacher
Child’s World Preschool
09.2019 - 12.2022
ER Unit Secretary/ER Admitting Representative/Shift Lead
Saddleback Memorial Medical Center
01.2006 - 11.2021
Lead Preschool Teacher
Child’s World Preschool
12.1999 - 02.2011
Associate of Science Degree - Baking & Pastry
Art Institute of California
Associate of Arts Degree - Early Childhood Education
Orange Coast College