Angela Hamilton
Manorville,New York
Summary
Compassionate and results-driven Housing Case Manager with experience supporting homeless families through trauma-informed care, crisis intervention, and housing stabilization. Skilled in coordinating community resources, advocating for client needs, and guiding families toward permanent housing and long-term self-sufficiency. Dedicated to empowering parents and children to rebuild stability, dignity, and independence.
Compassionate Job Title with comprehensive knowledge of social service programs and community resources. Skilled at identifying needs and developing effective plans of action to provide intervention and assistance. Possesses strong organizational, interpersonal and communication skills.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Housing Case Manager – Family Shelter
Community Housing Innovations
11.2013 - Current
- Conduct comprehensive intake assessments and develop individualized housing and service plans for families in crisis.
- Connect clients to supportive services including childcare, employment, healthcare, education, and mental health programs.
- Collaborate with landlords, housing authorities, and community agencies to secure safe and stable housing placements.
- Provide case management, crisis intervention, and advocacy to help families overcome housing barriers such as credit, income, or eviction history.
- Maintain accurate case records, documentation, and compliance with HUD and agency reporting standards.
Office Administrator
Dove Transport
07.2007 - 10.2013
- Handled all calls for Logisticare /County Medicaid clients.
- Dispatched drivers and assisted clients with scheduling issues.
- Prepared daily route manifests and handled billing for the company.
Court Services Clerk
Nationwide Court Services, Inc
01.2003 - 01.2007
- Filed time-sensitive court documents.
- Purchased index numbers for court filings.
- Monitored and tracked status of court cases.
Filing Clerk
Paradise Insurance Agency
01.2000 - 01.2002
- Performed clerical duties including filing, copying, and scanning documents.
- Processed customer payments and answered multi-line phone systems.
Medical Technician
Senior Quarters Assisted Living
01.1994 - 01.1999
- Administered and documented patient medications.
- Maintained patient charts and performed light filing and phone duties.
- Supported patient care with professionalism and attention to detail.
Education
Bachelor of Science - Crisis Counseling / Psychology
Liberty University
Lynchburg, VA05.2026
Associate of Arts - Christian Counseling / Psychology
Liberty University
Lynchburg, VA05.2023
Skills
- Billing
- Case Management
- Customer Service
- Insurance Verification
- Medication Administration
- Mentoring
- Office Management
Certification
- CPR & First Aid Certified – American Red Cross (1982 – Present)
- Member, American Association of Christian Counselors (2023 – Present)
- Member, American Psychological Association (2023 – Present)
Community Service
- Boys and Girls Club, Volunteer Mentor, 2022, Present, Provide one-on-one mentorship to at-risk youths., Assist with after-school programs.
- Voices Without Addresses Awareness Campaign, Event Organizer, 2023, Present, Develop social media campaigns and community events to educate the public about homelessness.
Timeline
Housing Case Manager – Family Shelter
Community Housing Innovations
11.2013 - Current
Office Administrator
Dove Transport
07.2007 - 10.2013
Court Services Clerk
Nationwide Court Services, Inc
01.2003 - 01.2007
Filing Clerk
Paradise Insurance Agency
01.2000 - 01.2002
Medical Technician
Senior Quarters Assisted Living
01.1994 - 01.1999
Bachelor of Science - Crisis Counseling / Psychology
Liberty University
Associate of Arts - Christian Counseling / Psychology
Liberty University