Emery Smith
Crossville,TN
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
8
8
years of professional experience
Work History
Transitional Housing Case Manager/Shelter Advocate
Avalon Center
07.2022 - Current
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Collaborated with interdisciplinary teams to determine the timely delivery of services.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Assisted clients in navigating housing, legal services, and public benefits to gain access to valuable resources.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Manager
Lefty's Barbecue
10.2018 - 07.2022
- Maintained a professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed and motivated employees to be productive and engaged in work.
Manager/Lawn Service Technician
Smith Lawn Service
03.2016 - 07.2022
- Provided overall care for lawns including both summer and winter services
- Answered client questions both via telephone and in person.
- Onboarded new employees with training and new hire documentation.
- Improved marketing to attract new customers and promote business.
- Managed and motivated employees to be productive and engaged in work.
Education
Master of Science - Social Work
University of Tennessee
Knoxville05.2024
Bachelor of Science - Social Work
University of Tennessee
Knoxville, TN05.2023
Associate of Science - Social Work
Roane State Community College
Harriman, TN05.2021
Skills
- Documentation And Reporting
- Relationship Building
- Conflict Resolution
- Positive Attitude
- Client Advocacy
- Community Outreach
- Data Entry and Analysis
Additional Trainings
- Training by the Jason Foundation through The University of Tennessee., 2022
- Training by The Tennessee Coalition to end Domestic & Sexual Violence., 2023
- Training through The United Fund., 2022
- Training through Safety Net Project., 2024
Certificate Trainings
- Trauma Treatment Graduate Certificate
- Suicide Prevention Training-2022
- Building a Trauma-Informed Resilient Community- 2023
- Confidentiality 101- 2024
- Bridges Out of Poverty-2022
Certificate
Trauma Treatment- Graduate Certificate
Timeline
Transitional Housing Case Manager/Shelter Advocate
Avalon Center
07.2022 - Current
Manager
Lefty's Barbecue
10.2018 - 07.2022
Manager/Lawn Service Technician
Smith Lawn Service
03.2016 - 07.2022
Master of Science - Social Work
University of Tennessee
Bachelor of Science - Social Work
University of Tennessee
Associate of Science - Social Work
Roane State Community College
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