Tracey Rick
Hesperia,CA
Summary
Trauma-Informed Shelter Director and Human Services Professional experienced in leading emergency housing operations and advocacy programs for victims of violence. Achieved legislative impact through co-authoring California State Assembly Bill AB 2057 and secured funding while expanding community resources for vulnerable populations. Focused on enhancing social services initiatives and developing policies to improve quality of life in marginalized communities.
Overview
1
1
Certification
25
25
years of professional experience
Work History
Director of Housing & Shelter Operations / Case Manager / CalWORKs Advocate
Family Assistance Program
01.2009 - Current
- Led 24/7 emergency shelter operations at Hope House, managing 14 staff to deliver trauma-informed care while ensuring client confidentiality.
- Client Advocacy & Navigation: Guide clients through county assistance programs, completing required documentation for social workers and connecting survivors with housing (subsidized/rental assistance), job training, food banks, and counseling.
- Grant & Financial Administration: Manage multi-source grant programs providing financial, rental, and relocation assistance to survivors of domestic violence, human trafficking, and general violence; undergo annual grantor monitoring audits with full compliance.
- Processed emergency COVID-19 rental assistance from CPEDV, City of Victorville, and youth family initiatives; formulated health, safety, and staffing policies adopted by sister shelter programs.
- Guided clients through county assistance programs, completed documentation for social workers, and connected survivors with housing, job training, food banks, and counseling.
- Regional Collaboration & Outreach: Lead annual "Break the Silence Walk" for Domestic Violence Awareness Month; actively represent the organization in the California Partnership to End Domestic Violence (CPEDV) Southern Region and monthly County Shelter Director meetings.
Domestic Violence Advocate / Case Manager
Option House Inc.
07.2001 - 08.2008
- Managed transitional housing programs, executing leases, collecting rent, and developing individual case plans to promote long-term self-sufficiency.
- Facilitated intake processes for incoming shelter residents, documenting client progress in database systems and managing program reporting.
- Facilitated intake processes for shelter residents, documenting client progress in database systems and ensuring accurate program reporting.
Education
Human Services/Case Management - Business Real Estate
Victor Valley College
Victorville, CA09-2026
Certificate of Achievement - Human Services
San Bernardino Valley College
San Bernardino, CASkills
- Program & Shelter Operations: 24/7 Emergency Shelter Management, Transitional Housing, Crisis support
- Crisis policy
- Housing first model
- Fund distribution
- Data management
- Microsoft office
- Event planning
- Teamwork
Certification
40-Hour Human Trafficking Completion Certificate, 40-Hour State Mandated Domestic Violence Training, California Victim Assistance Academy Certificate | California State University, Fresno, CPR & First Aid Certification | Current, Case Management Certificate in Public Service | 12/2010, Intro to Victimology Certificate | 10/2010, Child Abuse Awareness & Mandated Reporting Certificate | 01/2011
Timeline
Director of Housing & Shelter Operations / Case Manager / CalWORKs Advocate
Family Assistance Program
01.2009 - Current
Domestic Violence Advocate / Case Manager
Option House Inc.
07.2001 - 08.2008
Certificate of Achievement - Human Services
San Bernardino Valley College
Human Services/Case Management - Business Real Estate
Victor Valley College
Section name
- [YOUR FULL NAME]
- [City, State, Zip] | [Phone Number] | [Professional Email] | [LinkedIn Profile URL]
- Policy & Legislative Fellowships
- State Policy Fellow | Women’s Policy Institute, Women’s Foundation of California | 2015 – 2016
- Co-developed California Assembly Bill AB 2057, successfully passing legislation to grant domestic violence victims expedited CalFresh benefits, restrict perpetrator account access, and mandate statewide training for county workers.
- County Policy Fellow | County Women’s Policy Institute, Women’s Foundation of California | 2018 – 2019
- Advanced local affordable housing initiatives for domestic violence survivors using the Housing First model framework.
Awards & Recognition
IChange Nations Champion Leadership Award | 11/2019, Outstanding Service for Non-Profit of the Year | Academy Go (2017), Honors & Awards: Dean’s List (2009), Laurie Smits Staude Scholarship (2009), Dr. Donald M. Rusk Memorial Scholarship (2010–2012)