Angela Hammonds
West Reading,PA
Summary
Accomplished Case Manager with a proven track record at Abilities In Motion and Department of Human Resources enhancing client independence and community integration. Leveraged analytical thinking and adaptability to develop personalized plans, achieving significant client progress. Excelled in teamwork and collaboration, ensuring comprehensive support and resource identification for diverse client needs.
Overview
23
23
years of professional experience
Work History
Independent Living Specialist/Peer Support Counselor
Abilities In Motion
Reading, PA
03.2023 - 06.2024
- Improved community integration for clients through facilitating appropriate social activities and events.
- Educated clients on available resources, benefits, and services within their communities.
- Advocated for client rights, ensuring access to appropriate housing, healthcare, employment opportunities, and education programs.
- Delivered consistent follow-up services to track client progress over time as they worked towards increased independence.
- Enhanced client independence by developing personalized plans and setting achievable goals.
- Facilitated group sessions on various topics related to independent living skills development.
- Maintained detailed records of all interactions with each client including their progress toward achieving established goals.
- Assisted families in understanding the unique needs of loved ones who sought greater independence while offering emotional support during transitional periods.
Income Maintenance Caseworker
Department of Human Services
Reading, PA
11.2022 - 04.2023
- Promoted positive relationships with community partners by maintaining professional communication at all times during referrals or service coordination efforts.
- Determined if applicants met eligibility for public assistance programs.
- Managed a large caseload of diverse clients, prioritizing tasks effectively to meet deadlines and maintain organized case files.
- Assisted clients with completing complex forms and applications, ensuring accuracy and completeness of required information.
- Gathered information via telephone, mail, or in person from clients applying for assistance.
- Utilized data analysis skills to identify trends or patterns within caseloads, informing strategic decision-making processes for the agency.
- Maintained up-to-date knowledge of federal, state, and local regulations governing income maintenance programs to ensure compliance.
- Collaborated with multidisciplinary teams to ensure comprehensive case management and support for clients in need of assistance.
- Reduced errors in benefit calculations by regularly reviewing and updating financial data in client records.
- Identified potential instances of fraud or abuse within the income maintenance system by carefully reviewing case documentation for inconsistencies or discrepancies.
- Ensured client confidentiality through strict adherence to privacy policies when handling sensitive personal information.
- Made referrals to appropriate services.
- Conducted thorough interviews with clients to assess their needs and determine appropriate services or referrals.
- Provided compassionate support to clients facing challenging life circumstances while helping them navigate the income maintenance system.
- Assisted clients with completion of applications and paperwork.
- Interviewed applicants and explained scope of different available benefits.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
Economic Service Worker
West Virginia Department Of Health And Human Resources
Fairmont, WV
02.2001 - 06.2007
- Performed eligibility assistance, case management referrals and economic eligibility reviews.
- Collaborated with cross-functional teams to develop innovative solutions for addressing economic disparities within the community.
- Assisted in the design and implementation of effective outreach programs, increasing public awareness of available resources.
- Provided ongoing support to clients, addressing any barriers or challenges that may have arisen during their journey towards economic independence.
- Implemented quality improvement initiatives aimed at enhancing the overall efficiency of service delivery within the agency.
- Developed tailored case management plans to help clients achieve financial stability and selfsufficiency.
- Served as a liaison between clients and various government agencies, advocating for their needs and ensuring access to essential services.
- Established strong partnerships with local organizations, enhancing collaboration and resource-sharing among agencies serving similar populations.
Education
Social Psychology
Fairmont State University
Fairmont, WVEnglish/Psychology
West Virginia University
Morgantown, WVSkills
- Self-Advocacy Support
- Analytical Thinking
- Family Support and Instruction
- Life Skills Training
- Individualized Planning
- Documentation And Reporting
- Adaptability
- Community Integration
- Resource Identification
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
Timeline
Independent Living Specialist/Peer Support Counselor
Abilities In Motion
03.2023 - 06.2024
Income Maintenance Caseworker
Department of Human Services
11.2022 - 04.2023
Economic Service Worker
West Virginia Department Of Health And Human Resources
02.2001 - 06.2007
Social Psychology
Fairmont State University
English/Psychology
West Virginia University