Summary
Overview
Work History
Education
Skills
References
Timeline
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Angela  Hanzelka

Angela Hanzelka

Cedar Rapids,IA

Summary

Proven Server/Bartender with a track record of enhancing customer satisfaction and streamlining service at Need Pizza. Excelled in multitasking and organization, ensuring timely delivery of high-volume dining orders. Demonstrated strong work ethic and positive guest interactions, significantly contributing to repeat business. Skilled in beverage preparation and adept at managing dietary restrictions. Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.

Overview

11
11
years of professional experience

Work History

Server/Bartender

Need Pizza
Cedar Rapids, IA
09.2015 - Current
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

Server/Bartender

Starlite Room
Cedar Rapids, IA
01.2014 - 01.2020
  • Served food and beverages to patrons and confirmed complete orders.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Set up tables in between patrons to reduce wait times.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Greeted guests and provided menus.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.

Education

Bachelor of Science - Criminology

University of Northern Iowa
Cedar Falls, IA
05-1993

Skills

  • Food running
  • Hostess support
  • Point of sale operation
  • Positive and professional
  • Customer service
  • Dietary restrictions knowledge
  • Strong work ethic
  • Positive guest interactions
  • High volume dining
  • Order accuracy
  • Allergy awareness
  • Multitasking and organization
  • Cash handling
  • Take-out service
  • Check payment processing
  • Point-of-sale system
  • Beverage preparation
  • Food sales and promotion

References

References available upon request.

Timeline

Server/Bartender

Need Pizza
09.2015 - Current

Server/Bartender

Starlite Room
01.2014 - 01.2020

Bachelor of Science - Criminology

University of Northern Iowa
Angela Hanzelka