Angela Hard
Aurora,IL
Summary
Dynamic Certified Medical Assistant with a proven track record at Advocate Healthcare, excelling in patient care scheduling and HIPAA compliance. Adept at specimen collection and processing, I fostered a compassionate environment, enhancing patient satisfaction and streamlining care coordination. Committed to continuous improvement, I consistently maintained up-to-date certifications to ensure quality patient outcomes.
Overview
32
32
years of professional experience
Work History
Certified Medical Assistant
Advocate Healthcare
Batavia, IL
08.2004 - Current
- Assisted healthcare providers with patient examinations and documentation.
- Administered medications and vaccinations following established protocols.
- Conducted routine laboratory tests and processed specimens accurately.
- Maintained compliance with healthcare regulations and standards consistently.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before inventory was depleted.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Sales Associate
Target Corporation
Batavia, IL
04.1994 - 08.2004
- Assisted customers in locating products, enhancing overall shopping experience.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout.
- Maintained organized merchandise displays, improving product visibility and accessibility.
- Responded to customer inquiries and resolved issues promptly, fostering satisfaction.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Education
Associate of Science - Medical Assistant
Robert Morris University
Naperville, ILSkills
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Patient scheduling
Timeline
Certified Medical Assistant
Advocate Healthcare
08.2004 - Current
Sales Associate
Target Corporation
04.1994 - 08.2004
Associate of Science - Medical Assistant
Robert Morris University