Angela Hardney
GardaWorld Security Services
Chicago,IL
1
Certification
9
years of professional experience
Strategic operations professional specializing in personnel management, resource allocation, and process improvement. Drives efficiency in complex operations and develops solutions that enhance business performance. Leads teams effectively, adapts to shifting priorities, and ensures accountability for organizational success.
Work History
Operations Manager
1 Year 10 Months- Led Downtown Chicago operations, coordinating support services to fulfill branch contractual obligations.
- Managed financial performance, overseeing branch profitability and recruitment of personnel and hourly staff.
- Ensure compliance with GardaWorld mandatory requirements and maintain client relationships throughout the region.
- Monitored officer performance, coaching supervisors and frontline staff on procedures, conduct, and service standards.
- Coordinated incident response, investigating reports and escalating critical issues through proper security channels.
- Collaborated with clients and internal leaders to address concerns, support contract retention, and strengthen service delivery.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed and maintained relationships with external vendors and suppliers.
Human Resources Manager
2 Years- Managed employee relations, ensuring consistent application of company policies and procedures to foster a positive workplace culture.
- Coordinated recruitment and onboarding processes, streamlining employment documentation to effectively meet staffing needs.
- Guided managers on attendance, performance concerns, and corrective action procedures.
- Maintained confidential personnel records, ensuring compliance with employment regulations and safeguarding employee information.
Client Services Manager
1 Year- Supervised daily security services, liaising between clients and assigned staff to ensure service quality.
- Met regularly with clients to resolve concerns, provide updates, and ensure contract compliance and satisfaction.
- Coordinated recruitment, orientation, training, and staff development, while inspecting sites and evaluating officer proficiency to maintain high standards.
- Maintained knowledge of post orders, emergency procedures, staffing priorities, and client requirements.
- Identified service improvements and enforced progressive discipline to uphold operational integrity.
Employee Engagement Manager
- Facilitated employee engagement through effective communication, recognition programs, and addressing workplace concerns.
- Partnered with managers to support retention and employee development.
- Monitored employee concerns and escalated recurring issues to improve responsiveness and consistency.
- Coordinated employee feedback surveys and translated results into actionable engagement improvements.
- Partnered with operations and HR leaders to align communications, onboarding, and employee support efforts.
Field Service Manager
2 Years- Conduct site inspections to verify compliance with post orders, company policies, and client requirements.
- Coordinate shift coverage and respond to call-offs, staffing shortages, and scheduling concerns.
- Train and coach security officers on access control, patrol procedures, incident reporting, and emergency response.
- Monitor attendance, uniform standards, and job performance; document concerns and recommend corrective action.
- Respond to incidents and emergencies, provide on-site support, and communicate updates to management.
- Review daily activity reports and incident reports for accuracy and completeness.
- Maintain communication with clients, site supervisors, and management to resolve operational concerns.
- Verify that required licenses, certifications, and training remain current.
- Inspect security equipment and company vehicles, report maintenance needs, and reinforce safe operating practices.
Security Lead
2 Years- Coordinated daily security officer assignments to ensure optimal shift coverage and operational readiness.
- Monitored access control and conducted patrols to enhance site security and ensure compliance with post orders.
- Guided officers on site procedures, documented incidents, and escalated critical concerns to management to maintain safety standards.
- Supervised security officers, assigned posts, and resolved coverage gaps during staffing changes.
- Managed a team of security professionals, ensuring adherence to company policies and procedures for optimal safety standards.
Skills
Operations management
Staff management
Talent Acquisition
Regulatory Compliance
Financial Oversight
Incident management
Staff Supervision
Recruitment training
Client Relations
Team leadership
Client service
Certification
CPR/AED Instructor
Fire Life and Safety Instructor
Timeline
Operations Manager
GardaWorld Security Services
01.2025 - CurrentRead More
Human Resources Manager
GardaWorld Security Services
01.2023 - 01.2025Read More
Client Services Manager
GardaWorld Security Services
01.2022 - 01.2023Read More
Employee Engagement Manager
GardaWorld Security Services
01.2022 - 01.2022Read More
Field Service Manager
GardaWorld Security Services
01.2020 - 01.2022Read More
Security Lead
GardaWorld Security Services
01.2018 - 01.2020Read More