Angel Harper
Swisher,IA
Summary
Client-oriented Event Coordinator committed to making clients' dreams come true. Skilled in working with clients to plan unique events from start to finish. Proven leader with success creating cohesive, goal-oriented teams.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Event Coordinator
City of Cedar Rapids
Cedar Rapids , IA
2022.01 - Current
- Managed logistics related to executing contracts and selling the Event space, catering, decorations for events.
- Maintained an organized database of contacts using software applications with Excel
- Assisted guests throughout the duration of an event by providing directions or answering questions about available amenities.
- Developed promotional materials such as flyers, brochures or posters for marketing purposes prior to each event.
- Conducted pre-event site visits, assessing venue suitability and identifying potential logistical challenges.
- Resolved unexpected issues and emergencies during events, maintaining poise and ensuring participant satisfaction.
- Managed on-site event staff, providing training and supervision to ensure high levels of service.
- Invoiced customers from the beginning process of their event, and final billing also.
- Instilled in employees strong customer service to each and every person, including guests and the renter. Analyzed data from previous events in order to improve future ones.
- When I started this brand new facility, I was required to do 15 events, and we did over 68. In 2024, we started our 2nd year, and we are on track to hit 100 events.
- Ellis Event Center has increased around 400% since I began the business from the beginning.
- I send out thank-you cards to each and every customer that rents the facility.to let them know I appreciate them and hope to see them in the future.
- This job is not a one call rental, there are so many steps in renting Ellis Event Center. After the initial call or email, there is the showing, making the time correspond (and also going out of the way to make the time convenient for the customer) planning their special occasion, where they want things set up, ordering pop, beer etc. Most of the customers want to know if I am there the day of their event. You then, in turn, get returning customers, as I am now.
Licensed Mortician
Lensings
Iowa City , IA
- Assisted in obtaining vital statistics for legal documents related to disposition of remains.
- Dressed, cosmetized, and casketed the deceased according to family specifications.
- Operated crematorium machinery and maintained it in good working condition.
- Scheduled transportation for bodies being shipped out-of-state for burial and cremation purposes.
- Utilized specialized equipment such as embalming tables, drainage systems, refrigeration units.
- Collaborated with other funeral service professionals such as florists and musicians.
- Prepared and presented obituaries for deceased individuals.
- Provided guidance and support to bereaved families in making funeral arrangements.
- Facilitated interment ceremonies at gravesites or mausoleums.
- Attended funerals as a representative of the mortuary.
- Transported remains from place of death to mortuary facility.
- Coordinated with local cemetery personnel regarding burial or cremation details.
Head Cashier Jones Golf Course
City of Cedar Rapids
Cedar Rapids , IA
- Monitored register drawers to ensure adequate change was available throughout each shift.
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
- Collaborated with the management team to determine appropriate staffing levels for peak hours.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
- Trained new team members in cash register operation, stock procedures, and customer services.
Assistant Retail Store Manager
Helzberg Diamonds
Iowa City , IA
- Resolved any technical problems related to the POS system or other equipment used in the store.
- Ensured that the store was kept clean, organized and safe at all times according to company guidelines.
- Provided support in training new employees on all aspects of their job responsibilities.
- Responded promptly to customer inquiries via phone calls or emails while maintaining a high level of professionalism.
- Ensured that all staff members followed company policies and procedures consistently across departments.
- Monitored staff productivity and efficiency, developing strategies to improve performance where necessary.
- Performed regular inventory counts and monitored stock levels to ensure merchandise availability.
- Conducted regular team meetings to discuss goals, objectives, and accomplishments.
- Established relationships with local businesses to promote mutual opportunities for growth.
- Provided excellent customer service by resolving customer complaints in a timely manner.
- Supervised a team of sales staff, providing guidance and feedback on performance related issues.
Head Cashier
Ellis Golf Course
Cedar Rapids , IA
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
- Entered in POS system, making sure every transaction was done correctly
- Greeted customers and made sure their sendoff to the Golf Course was done in a cheerful manner.
- Ordered beverages, food and kitchen items that needed to be ordered weekly.
- Counted all drawers and did GL after every shift to make sure drawers balanced.
- Keep work areas clean and organized
- Coached employees on best practices for handling customer complaints quickly and effectively.
Owner Operator
Harpers Marine/Campground
North Liberty , IA
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Negotiated contracts with clients for products or services rendered by the company.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Resolved conflicts between employees in a professional manner.
- Established pricing models that balanced competitiveness with profitability goals.
- Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
- Programmed a system for all the rental cabins and 150 camping spots.
- Each month, sales tax, 941's, and payroll for 15 employees.
- Managed inventory of new boat sales, store supplies, boat and motor repair.
Education
Bachelor of Mortuary Science - Mortuary Science
DMACC
Des Moines, IA2010-04
Associate of Arts - Liberal Arts
Kirkwood Community College
Cedar Rapids, IA2006-08
Associate of Arts - Cosmetology Education
Capri Cosmetology
Cedar Rapids, IASkills
- Business Growth
- Event calendar management
- Special events planning
- Social Media Promotion
- Logistics Management
- Expense Tracking
- Food Service Knowledge
- Vendor Relationships
- Scheduling of Multiple events
- Corporate Event Planning
- Client Relationships
- Time Management
Affiliations
I enjoy walking, swimming and spending time with my family. I do enjoy travel and seeing different areas of the Country.
Accomplishments
- I have received Deans list for 3 years in a row
- I have over exceeded in reserving spots for the Event Center
- I have many surveys that have been returned to me with numerous compliments on my ability to take care of peoples needs.
Certification
- Funeral Directors License 3145
- Cosmetology License- 52240
Websites
References
References available upon request.
Timeline
Event Coordinator
City of Cedar Rapids
2022.01 - Current
Licensed Mortician
Lensings
Head Cashier Jones Golf Course
City of Cedar Rapids
Assistant Retail Store Manager
Helzberg Diamonds
Head Cashier
Ellis Golf Course
Owner Operator
Harpers Marine/Campground
Bachelor of Mortuary Science - Mortuary Science
DMACC
Associate of Arts - Liberal Arts
Kirkwood Community College
Associate of Arts - Cosmetology Education
Capri Cosmetology
- Funeral Directors License 3145
- Cosmetology License- 52240
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