Angela Harvey
Clearwater,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Skilled in creating positive customer service experience, meeting upselling goals, and managing multiple tasks in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Member Service Representative
Navy Federal Credit Union
Clearwater, FL
03.2021 - Current
- Answered member questions about products and services.
- Educated members on financial products and services available to them.
- Enhanced member relationships by providing excellent service during each interaction.
- Resolved member complaints and concerns through effective communication.
- Collaborated with team members to improve service delivery standards.
Sales Associate
AT&T Store
Fleming Island, Florida
09.2019 - 03.2021
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.
- Resolved customer complaints with empathy and professionalism.
- Processed sales transactions efficiently and accurately.
Server Assistant
Louisiana Lagniappe
Orange Beach, Alabama
05.2016 - 09.2019
- Communicated customer requests to servers for enhanced dining experience.
- Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
- Provided excellent customer service to ensure a pleasant dining experience for all patrons.
- Greeted guests and answered any questions they had about the menu.
Education
Aviation Maintenance Technician - Aviation Maintenance
National Aviation Academy
Clearwater, FL03-2026
Skills
- Customer service
- Effective communication
- Problem resolution
- Team collaboration
- Service upselling
- Time management
Timeline
Member Service Representative
Navy Federal Credit Union
03.2021 - Current
Sales Associate
AT&T Store
09.2019 - 03.2021
Server Assistant
Louisiana Lagniappe
05.2016 - 09.2019
Aviation Maintenance Technician - Aviation Maintenance
National Aviation Academy
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