ANGELA HATCHER
Peachtree Corners,GA
Summary
Versatile manager with background in coordinating diverse teams and managing complex projects. Accomplished leader with a proven track record of enhancing operational efficiency and customer satisfaction. Expert in claim adjusting, accounting, conflict resolution while exceeding business goals. Highly skilled in customer service, financial lending and collections while achieving a significant increase in profitability and loyalty. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational growth.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assistant Manager
Tepper Trucking Inc.
10.2018 - Current
- Supervise transportation operations, and perform quality control measures to ensure transportation services meet contractual obligations
- Oversee dispatching, tracking, and shipping activities to ensure safe, prompt, and accurate delivery.
- Perform regular inspections of warehouse and dock to ensure safety measures are being upheld
- Assist drivers with filing claims, review documents, and ensure proper documentation is submitted to the cover holder or customer in efforts to expedite the handling of damages and reduce delivery delays.
- Monitor business transactions and shipping records, increasing accuracy and reducing discrepancies
- Utilize industry expertise and customer service skills to resolve customer concerns and promote loyalty.
Claim Specialist/Team Lead
State Farm
07.2011 - 06.2016
- Reviewed insurance policies to validate coverage with respects to exclusions and endorsements
- Conducted timely investigations and determined the extent of liability based on the facts of the loss.
- Performed thorough investigations, secured proof of loss, police reports, and expert opinions from field adjusters and repair facility experts.
- Established proper reserves using independent judgment, and maintained and monitored active diaries to achieve prompt claim settlement.
- Effectively concluded property damage and injury claims while maintaining adherence to fair claim settlement practices.
- Calculated and issued timely payments, and determined subrogation and salvage potential.
- Supported managers in evaluating employee performance.
- Monitored team performance, adherence to schedules and conducted side-by-side evaluations.
Store Manager
TitleMax Finance
Austell, GA
02.2007 - 06.2009
- Recruited, interviewed, and trained employees on lending and marketing techniques in efforts to increase store profitability.
- Drafted payments, completed point-of-sale transactions and ensured the accuracy of bank deposits.
- Set performance expectations while holding staff accountable for upholding company policies, procedures and industry regulations.
- Inspected and appraised vehicles in efforts to determine maximum loan values using NADA, Kelly Blue Book and dispersed funds accordingly
- Managed vehicle inventory, performed skip tracing In efforts to locate vehicles on delinquent accounts
- Worked directly with the DMV, Tag and Title Division,to secure lienholder placement on titles, and completed affidavits of repossession
- Performed title procurement measures, reviewed, and approved vehicle sales bids from authorized dealers and auto auctions.
Education
BBA - International Marketing
American Intercontinental University
Dunwoody, GA05-2004
Skills
- Accounting
- Collections
- Accounts Payable
- Accounts Receivable
- Claim Adjusting
- Conflict Resolution
- Investigations/ SIU
- Time Management
- Mentoring/ Training
Certification
XCEL Solutions, Life, Accident and Health, 03/01/23
Timeline
Assistant Manager
Tepper Trucking Inc.
10.2018 - Current
Claim Specialist/Team Lead
State Farm
07.2011 - 06.2016
Store Manager
TitleMax Finance
02.2007 - 06.2009
BBA - International Marketing
American Intercontinental University