Hi, I’m
Angela Hawkins
Greer,SC
Summary
Passionate peer support specialist dedicated to improving lives of individuals struggling with substance use disorder disorders. Attentively implements sound treatment plans addressing unique patient needs and helps attain long-term behavioral goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on the supervisor role and added responsibilities to meet team goals.
Overview
10
years of professional experience
1
Certification
Work History
FAVOR Upstate
SBIRT Recovery Coach
01.2022 - Current
Job overview
- Conduct brief interventions with patients high risk of substance use disorders utilizing change talk and motivational interviewing.
- Gathered information about recovery resources and helped coordinate referrals to treatment.
- Participated in multidisciplinary meetings focused on providing comprehensive support and continued education.
- Helped patients set and achieve recovery and wellness goals while developing treatment plan.
- Scheduled and confirmed appointments for medication assisted treatment for people with opioid use disorder while maintaining relationship with providers.
- Communicate and maintain healthy relationship with provider, nurses, and social workers to provide care for patients.
Concentrix, A SYNNEX Corporation
Medicare Claims Processor
04.2019 - 01.2022
Job overview
- Maintained strong knowledge of basic medical terminology to understand services and procedures better.
- Processed and recorded new policies and claims.
- Posted payments to accounts and maintained records.
- Maintained confidentiality of patient finances, records and health statuses.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Coordinated with contracting department to resolve payer issues.
Thornblade County Club
Server
08.2016 - 04.2019
Job overview
- Cultivated warm relationships with clun members.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Fostered enjoyable event atmosphere through friendly guest interactions
Holiday Inn Express
Hotel Front Desk Clerk
08.2015 - 12.2016
Job overview
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees and payments while maintaining $300 cash in till.
- Prepared weekly employee work schedules for team members.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
Peddler Steakhouse
Server /Head Hostess
12.2012 - 06.2015
Job overview
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest with oral menu.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
Travelers Rest High School
GED
Southern Wesleyan UniversityCentral, SC
Bachelor of Science from Human Services
12.2024
University Overview
- Dean's List (Fall 2020-Summer 2023)
- Self-Help Community Scholarship Recipient
- 4.0 GPA
- Concentration in Counseling
Skills
- Inventive and imaginative
- Listens attentively and resolves differences
- Motivational Interviewing
- Epic Software
Certification
- CPSS - Certified Peer Support Specialist
Timeline
SBIRT Recovery Coach
FAVOR Upstate
01.2022 - Current
Medicare Claims Processor
Concentrix, A SYNNEX Corporation
04.2019 - 01.2022
Server
Thornblade County Club
08.2016 - 04.2019
Hotel Front Desk Clerk
Holiday Inn Express
08.2015 - 12.2016
Server /Head Hostess
Peddler Steakhouse
12.2012 - 06.2015
Travelers Rest High School
GED
Southern Wesleyan University
Bachelor of Science from Human Services