As a highly experienced employee seeking new challenges, I am confident that I am the ideal candidate for your organization. With over twelve years in customer service, I have developed an unwavering dedication to prioritizing the goals of the company and working towards achieving them. My exceptional interpersonal skills, adaptability, and strong work ethic are the key factors that make me a valuable asset to any organization. Furthermore, I possess the ability to work effectively without supervision and quickly learn new skills, which ensures that I can contribute to the organization's growth and success from the get-go.
Hi, I’m
Angela Hawkins
Greer,SC
Summary
Overview
11
years of professional experience
1
Certificate
Work History
FAVOR Upstate at ER PrismaGreenville, SC
SBIRT Recovery Coach
01.2022 - 09.2023
Job overview
- Conduct brief interventions with patients at high risk of substance use disorders utilizing change talk and motivational interviewing.
- I have gathered data on available resources for recovery and helped in arranging referrals for treatment.
- Scheduled and confirmed appointments for medication-assisted treatment for people with opioid use disorder while maintaining coordination with providers and other staff.
- Built positive relationships with healthcare professionals to provide optimal patient care.
- Documented outlined patient specifications, processes, and procedures used in the Epic System while upholding HIPPA requirements and confidentiality.
Concentrix, A SYNNEX CorporationGreenville, SC
Medicare Claims Processor
04.2019 - 01.2022
Job overview
- I possess a robust understanding of medical terminology and procedures, allowing me to confidently navigate and assist in claim processing.
- Used insurance rate standards to calculate premiums, refunds, commissions, and adjustments.
- Transcribed data to worksheets and entered data into a computer to prepare documents and adjust accounts.
- Reviewed patient records to ensure accuracy of information and completeness of documentation for Medicare claims processing.
- Processed appeals for incorrect payment or denial of services rendered by healthcare providers on behalf of patients covered under Medicare plans.
- Researched and resolved discrepancies in medical billing codes, insurance coverage details, and other data required for claims submission to save on penalizing fees.
- Process 40 claims daily to meet quotas.
Thornblade County ClubGreer, SC
Server Bartender Hostess
08.2016 - 04.2019
Job overview
- Cultivated warm relationships with club members for excellent personal service in a fast pace environment.
- Checked with guests to get feedback on food served, resolved issues, brought additional items, and refilled beverages.
- Informed members of daily specials and signature menu items, and made wine recommendations to increase profits.
- Maintained a polite and professional demeanor to patrons to encourage inquiries and order placements.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Followed health safety guidelines when preparing and serving food products.
- Trained new employees on restaurant procedures and plating techniques.
- Took reservations and to-go orders to streamline the process for both members and the club.
- Fostered an enjoyable event atmosphere through friendly guest interactions
Holiday Inn ExpressGreer, South Carolina
Hotel Front Desk Clerk
08.2015 - 12.2016
Job overview
- I warmly greeted every new arrival and verified their reservations and identification.
- Collected room deposits, fees, and payments while maintaining $300 cash in the till.
- Prepared weekly employee work schedules for housekeeping while tracking room vacancies ready for cleaning.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
- Balanced end-of-shift reports daily to ensure the accuracy of transactions.
- Input customer data into reservation systems and updated to reflect room changes checked guests in and out.
- Performed administrative duties such as filing documents, preparing correspondence, and managing while owners were off-premises.
Peddler SteakhouseGreenville, SC
Server /Head Hostess
12.2012 - 06.2015
Job overview
- I managed a dining area and used my leadership skills and organizational strategies to balance the needs of our guests and the business. I focused on making sure our guests were happy and that the business made a profit.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest with an oral menu.
- Collected payment for food and drinks served, balanced cash receipts, and maintained an accurate cash drawer.
- My extensive training in every position, from dishwasher to meat cutter, to line prep in fine dining, make me a highly skilled and adaptable asset to any fine dining establishment.
Education
Southern Wesleyan UniversityCentral, SC
Bachelor of Science from Human Services Concentraion in Counseling
12.2024
University Overview
- Self-Help Community Scholarship Recipient
- 4.0 GPA
- Concentration in Counseling
- (Fall 2020-Summer 2023) - Dean's Lis
Southern Wesleyan UniversityCentral, SC
Associate of Science from General Studies
12-2023
University Overview
Travelers Rest High School
GED
University Overview
Skills
- Inventive and imaginative
- Listens attentively and resolves differences
- Motivational Interviewing
- Epic Software
- Microsoft Office
- Case Management
- Patient Advocacy
- Records Review
- Defining Treatment Objectives
- Resource Referrals
- Treatment Goals
- Microsoft Office
- Safe Food Handling
- Liquor, Wine, and Food Service
- Menu Memorization
- Effective Customer Upselling
- Guest Relations Management
- Cash Handling
- Microsoft Office
Certification
- CPSS - Certified Peer Support Specialist
Timeline
SBIRT Recovery Coach
FAVOR Upstate at ER Prisma
01.2022 - 09.2023
Medicare Claims Processor
Concentrix, A SYNNEX Corporation
04.2019 - 01.2022
Server Bartender Hostess
Thornblade County Club
08.2016 - 04.2019
Hotel Front Desk Clerk
Holiday Inn Express
08.2015 - 12.2016
Server /Head Hostess
Peddler Steakhouse
12.2012 - 06.2015
Southern Wesleyan University
Bachelor of Science from Human Services Concentraion in Counseling
Southern Wesleyan University
Associate of Science from General Studies
Travelers Rest High School
GED
Availability
See my work availability
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Quote
Know the true value of time; snatch, seize, and enjoy every moment of it. No idleness, no laziness, no procrastination: never put off till to-morrow what you can do to-day.
References
References
References available upon request.
References
References
References available upon request.