Angela Heinen
Rogers,AR
Summary
A diverse candidate with experience in multiple fields known for consistent accuracy, outstanding customer service, strong leadership skills, and excellent personal discipline and time management. Offering a positive demeanor and the ability to meet and exceed productivity goals, support current knowledge of company policies, as well as effectively listen to customers. Pursuing a role where challenging work and dedication will be highly valued.
Overview
19
19
years of professional experience
Work History
Deliver Driver
Uber And Lyft
02.2023 - Current
- Picked up riders at designated locations and greeted upon vehicle entry.
- Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
- Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
- Managed time effectively, juggling multiple ride requests during peak hours for maximum efficiency.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
Delivery Driver
Walmart Spark Driver
05.2022 - Current
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity..
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Delivered packages to customer doorsteps and business offices.
Salad Bar Attendant
Dierbergs Markets, Inc
03.2018 - 12.2018
- Enhanced customer satisfaction by maintaining a clean and well-stocked salad bar throughout the day.
- Collaborated with kitchen staff to ensure timely replenishment of popular items during busy shifts.
- Fulfilled written and verbal orders by serving various food.
- Complied with safety standards while handling food and buffet equipment.
- Contributed to overall cleanliness of the establishment by routinely sanitizing work surfaces and utensils.
- Replaced ice at salad bar and checked thermal controls to maintain food at safe temperatures.
Shift Manager
Subway
06.2010 - 06.2012
- Supervised ongoing daily production phases.
- Cultivated professional working relationships with peers and supervisors.
- Facilitated team-oriented atmosphere, encouraging collaboration and mutual support among staff members.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Crew Team Member
Arby's Roast Beef
06.2008 - 06.2010
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Collaborated with team members to complete orders.
- Operated register to process payments and collect cash payment for order totals.
- Demonstrated strong multitasking abilities by balancing order-taking duties while addressing customer inquiries or concerns simultaneously.
Room Service Server
Chateau on the Lake
10.2006 - 01.2008
- Met guests' needs by delivering meals and snacks and retrieving additional items.
- Prepared special services for guests such as honeymoon and other romantic packages.
- Utilized strong multitasking skills while balancing multiple orders simultaneously, optimizing workflow efficiency.
- Established rapport with guests through attentive listening skills and genuine interest in their needs.
- Handled guest complaints with empathy and professionalism, swiftly resolving issues to maintain overall satisfaction.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Education
Certificate - Tourism And Travel, Hospitality Management
Sanford–Brown
St. Peters 01-1992
High School Diploma -
Wright City High School
Wright City, MO05-1990
Skills
- Customer service
- Patience and empathy
- POS system operations
- Cleaning and sanitizing
- Customer service excellence
- Sales expertise
- Retail merchandising
- Product recommendations
- Fraud prevention awareness
- Proficient in Software Platforms
- Multitasking and organization
- Checkout monitoring
- Hospitality and accommodation
Timeline
Deliver Driver
Uber And Lyft
02.2023 - Current
Delivery Driver
Walmart Spark Driver
05.2022 - Current
Salad Bar Attendant
Dierbergs Markets, Inc
03.2018 - 12.2018
Shift Manager
Subway
06.2010 - 06.2012
Crew Team Member
Arby's Roast Beef
06.2008 - 06.2010
Room Service Server
Chateau on the Lake
10.2006 - 01.2008
Certificate - Tourism And Travel, Hospitality Management
Sanford–Brown
High School Diploma -
Wright City High School
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