ERICA MCGUIGAN
Panama City,FL
Summary
Customer-focused professional with experience in delivery, cashier support, laundry service, and order fulfillment. Brings strong organization, time management, and communication skills to accurate transactions, timely orders, and dependable team support that helps maintain smooth daily operations and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Deliver Driver
Uber, Doordash, and Instacart
Panama City, FL
08.2024 - Current
- Delivered customer orders on schedule, providing photo confirmation for non-direct deliveries to enhance customer trust.
- Executed timely deliveries, offering photo confirmation when direct handoff was unavailable to maintain service standards.
- Delivered orders within company time standards.
- Collected meal and grocery orders based on order details.
- Reviewed special instructions and communicated with customers regarding substitutions or add-ons to ensure order accuracy.
- Followed special instructions and communicated with customers about substitutions or add-ons.
- Managed meal and grocery retrieval based on order type.
- Handled special instructions, customer communication, and substitution or add-on requests.
- Provided photo confirmation when direct delivery to the customer was not completed.
Head Cashier
Home Depot
Panama City Beach, FL
03.2025 - 09.2026
- Greeted, engaged, thanked, and assisted customers throughout shift.
- Managed cash transactions for tills and Glory cash machines during shifts.
- Managed cashier positions on sales floor, ensuring seamless coverage during breaks and lunch.
- Tracked invalid scans, assisted cashier customer service, conducted stock counts in assigned area, and maintained cleanliness and organization at front end.
- Completed daily paperwork while monitoring store shrink, GT, and LTSA percentages to maintain operational standards.
Laundry Attendant
Total Laundry Services
Panama City, FL
10.2021 - 08.2024
- Greeted customers and recommended services tailored to garment needs.
- Washed, dried, and folded garments for in-house laundry orders.
- Detailed and tagged garments in the spot program; sorted into proper bins by care instructions.
- Monitored inventory levels and communicated needs to the team leader to ensure stock availability.
- Reviewed daily alerts and handled next steps promptly.
- Managed overdue orders each week and closed invoices for orders over 90 days.
- Handled nightly deposits at close and checked bank bag amounts daily.
- Addressed customer complaints with effective solutions, enhancing overall satisfaction.
- Sent special instructions to the dry clean manager when needed for customer requests.
Fulfillment Associate
Target, Inc.
Panama City, FL
11.2020 - 08.2021
- Collaborated with team to efficiently fill guest orders for drive-up and pickup.
- Packed products according to item specifications and order type to ensure accuracy.
- Placed guest orders in designated locations based on product needs and pickup area.
- Printed cart labels for order identification.
- Restocked canceled or abandoned orders within required time frame.
- Back stocked and pulled items for order fulfillment.
- Addressed guest inquiries promptly to enhance customer satisfaction.
- Maintained cleanliness across work areas and the store.
- Followed CDC guidelines and government regulations related to COVID-19.
Greenhouse Associate
Oglesby Plant International
Altha, FL
07.2018 - 07.2020
- Cut and tagged plants to ensure timely and accurate shipping preparation.
- Prepared, tagged, and completed trays for shipping.
- Condensed, organized, and managed products for future shipping.
- Stocked trays and supplies in a greenhouse for better organization.
- Trained and supported new recruits on plant section task.
- Recorded daily activities to track progress and meet weekly quotas.
- Shared daily activity records with management to enhance tracking and visibility.
Education
Certificate - Esthetics Cosmetics and Skincare
Mott Community College
Flint, MI12-2014
Certificate - Medical Insurance Billing and Office Administration
Ross Medical Education Center
Flint, MI08-2010
Diploma - Fine Arts
Grand Blanc Community High School
Grand Blanc, MI05-1996
Skills
- Customer service
- Customer engagement
- Scheduling efficiency
- Time management techniques
- Clerical organization
- Administrative support
- Office Administration
- Filing systems management
- Quality assurance
- Event coordination
- Team management skills
- Food service management
- Personal caregiving
- Health awareness
- Community outreach
- Microsoft Office proficiency
- Typing proficiency
- Artistic drawing
- Residential cleaning services
- Filing
- Quality coordination
- Document management
- Quality control
- Office Administration
Personal Information
- Title: Service Provider and Office Administration
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Head Cashier
Home Depot
03.2025 - 09.2026
Deliver Driver
Uber, Doordash, and Instacart
08.2024 - Current
Laundry Attendant
Total Laundry Services
10.2021 - 08.2024
Fulfillment Associate
Target, Inc.
11.2020 - 08.2021
Greenhouse Associate
Oglesby Plant International
07.2018 - 07.2020
Certificate - Esthetics Cosmetics and Skincare
Mott Community College
Certificate - Medical Insurance Billing and Office Administration
Ross Medical Education Center
Diploma - Fine Arts
Grand Blanc Community High School