Open To Work
Angela Henry
Davenport,FL
Summary
Experienced Housekeeping Manager with 25 years in hotel and resort operations. Expertise in leading teams, managing budgets, and upholding brand standards. Proficient in cross-departmental communication, performance coaching, and implementing quality control procedures to enhance operational efficiency and guest satisfaction.
Overview
30
30
years of professional experience
Work History
Housekeeping Manager / Assistant Executive Housekeeper
Sheraton Vistana Resort
Orlando, FL
05.2007 - 04.2026
- Led housekeeping operations to uphold cleanliness and create inviting environments.
- Ensured cleanliness of assigned areas through regular quality inspections.
- Coordinated workload for timely villa readiness ahead of guest arrivals.
- Ensured consistent adherence to brand and service standards.
- Coached team members to enhance quality and efficiency.
- Monitored RCI, II, and GEI scores, identifying trends and areas for improvement.
- Collaborated with other departments to achieve organizational goals.
- Responded to guest inquiries, complaints, and requests with appropriate recovery actions.
- Managed departmental budgets, including labor costs and supply usage.
- Led staff development initiatives, scheduling brand and technical training sessions.
Executive Housekeeper
Sheraton Vistana Resort
Orlando, FL
12.2013 - 01.2019
- Conducted resort-wide quality inspections in guest and common areas.
- Evaluated staff and operations to enhance overall productivity.
- Supported budget monitoring and implemented cost-efficiency strategies.
- Prepared performance evaluations to assess and develop hourly and salaried employees.
Housekeeping Manager (Multiple Properties)
Marriott Vacations Worldwide
Orlando, FL
05.1996 - 05.2007
- Opened housekeeping operations, prepared daily assignments, and distributed work tasks.
- Supervised team to uphold resort cleanliness standards, fostering a consistent guest experience.
- Ensured guest units met quality and service standards through diligent maintenance of cleanliness.
- Performed detailed unit inspections for cleanliness and readiness.
- Coordinated supply ordering and managed inventory control to support efficient housekeeping operations.
- Managed guest relations, promptly resolving complaints and ensuring satisfaction.
- Controlled budget areas including overtime, supply efficiency, and energy-saving practices.
Education
High School Diploma -
Haines City High School
Haines City, FL06-1987
Skills
- Facility management
- Quality inspections
- Process improvement
- Inventory control
- Cost control
- Team training
- Customer satisfaction
Timeline
Executive Housekeeper
Sheraton Vistana Resort
12.2013 - 01.2019
Housekeeping Manager / Assistant Executive Housekeeper
Sheraton Vistana Resort
05.2007 - 04.2026
Housekeeping Manager (Multiple Properties)
Marriott Vacations Worldwide
05.1996 - 05.2007
High School Diploma -
Haines City High School