ANGELA HERNANDEZ
Austin
Summary
Bilingual licensed Property & Casualty professional with remote work experience supporting customers, maintaining documentation, navigating multiple systems, and delivering efficient solutions in fast-paced environments. Skilled in organization, data accuracy, confidentiality, problem-solving, and independent work. Strong background in customer support, administrative tasks, and remote operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bilingual Sales Agent
TTEC – Progressive Insurance
11.2024 - Current
- Develop customized insurance solutions based on client needs and coverage requirements.
- Maintain accurate records and documentation while handling multiple priorities.
- Build strong client relationships through effective communication and follow-up.
- Use multiple systems and tools to process requests efficiently and accurately.
Independent Travel Advisor
Coasters & Castles Travel
05.2024 - Current
- Research destinations and coordinate personalized travel recommendations.
- Maintain client records and manage scheduling and documentation.
- Support customer requests while balancing multiple tasks and deadlines.
Licensed Insurance Agent
Teleperformance – USAA
01.2024 - 06.2024
- Provided insurance guidance and policy education to customers.
- Reviewed coverage needs and generated quotes.
- Maintained confidentiality and accuracy while handling customer information.
Customer Care Advocate
Randstad – Aflac Benefits Solutions
01.2023 - 10.2023
- Navigated multiple systems to research and resolve customer concerns.
- Documented interactions accurately and maintained quality standards.
- Suggested process improvements to improve efficiency and customer experience.
Customer Service Advocate
Ibex Global – DentaQuest
06.2022 - 12.2022
- Managed high-volume customer support while maintaining accuracy.
- Protected confidential information and ensured compliance standards.
- Resolved issues quickly while maintaining positive customer experiences.
Education
High School Diploma -
Vandegrift High School
Austin, TX05.2021
Skills
- Active Property & Casualty License
- Licensed in Multiple States
- English & Spanish
- Administrative Support
- Data Entry & Documentation
- Microsoft Office & Google Workspace
- CRM Systems
- Time Management
- Attention to Detail
- Information Protection & Confidentiality
- Problem Resolution
- Multitasking
- Written Communication
- Remote Collaboration
- Fast Learner
Certification
- Texas Property & Casualty Resident License
- National Producer Number (NPN): 21102527
- Licensed Property & Casualty Producer – Authorized in 50 U.S. States
Languages
Spanish – Native
English – Bilingual
Timeline
Bilingual Sales Agent
TTEC – Progressive Insurance
11.2024 - Current
Independent Travel Advisor
Coasters & Castles Travel
05.2024 - Current
Licensed Insurance Agent
Teleperformance – USAA
01.2024 - 06.2024
Customer Care Advocate
Randstad – Aflac Benefits Solutions
01.2023 - 10.2023
Customer Service Advocate
Ibex Global – DentaQuest
06.2022 - 12.2022
High School Diploma -
Vandegrift High School