Elizabeth Gallegos
Illinois Vehicle Insurance
Berwyn,IL
9
years of professional experience
Pursued certified court interpreter role to leverage professional skills and contribute to organizational success in a dynamic environment.
Work History
Bilingual Sales Agent
7 Years 5 Months- Resolved billing disputes, processed adjustment claims, and handled service orders promptly and accurately. Met essential performance benchmarks for job responsibilities. Assisted various sales teams in collaborating with representatives to achieve sales targets. Translated legal policies for policyholders effectively. As an agent mentor assisted with onboarding and training of new agents.
Customer Service Representative
1 Year 5 Months- Provided quality customer service by resolving billing disputes, adjustment claims and processing service orders in an accurate and timely manner. Met all requisite performance measurements related to the job title. Managed different sales teams and worked closely with representatives in meeting and exceeding sales goals for the overall success of the company.
Senior Claims Adjuster
5 Months- Provided quality customer service by resolving billing disputes, adjustment claims and processing service orders in an accurate and timely manner. Met all requisite performance measurements related to the job title. Managed different sales teams and worked closely with representatives in meeting and exceeding sales goals for the overall success of the company.
Education
Bachelor of Arts Degree - Communications, Spanish
Skills
Achieved seamless communication through Spanish fluency.
Enhanced user experience by proficiently managing Windows 10.
Enabled team productivity with MS Office expertise.
Produced high-quality documents using Microsoft Word.
Delivered insightful data analysis through Excel.
Streamlined document workflows with WordPerfect.
Created engaging web designs using HTML and SPSS.
Secured property and casualty insurance license in Illinois.
Optimized claims processes as a licensed claims adjuster.
Executed tasks with exceptional multi-tasking capabilities.
Demonstrated initiative in self-starting projects.
Simultaneously translating conversations
accident reports
auto and home insurance policies.
RELATED COURSEWORK
- COMMUNICATION
- MANAGEMENT
- SPANISH
- SOCIAL STATISTICS
- BUSINESS
Languages
Spanish
Native or Bilingual
Timeline
Bilingual Sales Agent
Illinois Vehicle Insurance
01.2019 - CurrentRead More
Customer Service Representative
ComEd
06.2017 - 11.2018Read More
Senior Claims Adjuster
Liberty Mutual Insurance
01.2017 - 06.2017Read More
University of Illinois at Chicago
Bachelor of Arts Degree from Communications, Spanish
Read More