Angela Hernandez Palacios
St. Louis,MO
Summary
I am an adaptable professional worker that has been working very hard since I was 16 Years old trying my best to grow in my work areas. I have always liked waitressing because it's an active job that keeps me moving and interacting with many different people and have been learning so much about customer service. I have 7 years of work experience and proven knowledge of leadership, problem-solving, and workflow prioritization. I am frequently praised as hardworker by my peers, Im a dedicated with a good bilingual communication, and consider myself responsible, patient, good with time management and many other skills. I aim to leverage my abilities to successfully fill the vacancy at your company by being relied upon to help your company achieve its goals as I gain more knowledge and experience and continue to grow as a person.
Overview
8
8
years of professional experience
Work History
Waitress
First Watch
St Louis, Missouri
08.2023 - Current
- Maintained a clean work station by restocking supplies, wiping down counters.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Developed positive relationships with regular customers through friendly conversation.
- Assisted other wait staff members in times of heavy customer traffic.
- Participated in team meetings to discuss new menu items or changes in policy.
- Answered questions about menu items, ingredients, and pricing.
- Assisted in seating guests at tables or booths.
- Organized take-out orders efficiently according to customer requests.
- Processed payments accurately using cash registers or POS systems.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
RESTAURANT WAITRESS
El Maguey Mexican Restaurant
St. Louis, Mo
02.2021 - 01.2024
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Assessed guest demeanor and identified negative behavior, addressing with manager
- Informed kitchen of special dietary needs or requests, delivering personalized meal options
- Memorized menu to help diners make informed meal choices
- Greeted and accommodated guests, building positive experience from first interaction
- Exercised focus and concentration to keep track of tables and remember orders
- Removed dishes and glasses from tables or counters to take to kitchen for cleaning
- Suggested additional items to customers to increase restaurant sales
- Listened to customer concerns and complaints and quickly rectified issues
- Persuaded or influenced guest purchase by enticing with higher margin items and add-ons
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.
- Cleared dirty dishes from tables promptly, resetting table settings for new guests quickly and efficiently.
RESTAURANT WAITRESS
El maguey south Kingshighway
St. Louis, Mo
04.2019 - 06.2020
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
- Maintained knowledge of safety and emergency procedures, remaining aware of accident prevention policies
- Persuaded or influenced guest purchase by enticing with higher margin items and add-ons
- Exercised focus and concentration to keep track of tables and remember orders
- Prioritized multiple tasks in dynamic environment and stayed calm and composed
- Used restaurant industry terms and lingo to effectively communicate with front-of-house and back-of-house staff
- Optimized front-of-house operations by managing capacity, avoiding long wait times for guests
- Liaised with restaurant manager in ordering and stocking inventory and supplies, facilitating front-of-house operations
- Suggested additional items to customers to increase restaurant sales
- Informed customers of daily specials
- Memorized frequent customer preferences to build relationships and loyalty
- Created and maintained optimal communication chain, reducing guest dissatisfaction
- Answered telephones to take reservations or to-go orders.
HOUSE CLEANER
Casa Cleaning Service
St. Louis, Mo
06.2019 - 10.2019
- Prioritized work tasks and remained flexible to workload changes
- Disinfected and deep cleaned upholstered furniture and carpets
- Wiped down windows and mirrors with glass cleaner
- Vacuumed rugs and draperies and ironed clean linens
- Managed facility inventories by restocking cleaning solutions and linens
- Washed tub and shower basins and cleaned shower curtains
- Organized work schedules according to room location and size
- Sanitized tables and countertops with cleaning solutions
- Washed windows, walls, ceilings and woodwork, waxing and polishing as necessary.
- Assisted customers in selecting appropriate cleaning products for specific tasks.
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
- Applied waxes to woodwork or tile floors for protection against wear-and-tear.
- Swept, mopped, vacuumed and polished floors of all types.
- Washed windows inside and outside as needed.
- Maintained supplies such as paper towels, toilet tissue, soaps.
- Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
RESTAURANT WAITRESS
Tamollys Mexican Restaurant
Jonesboro, Ar
04.2018 - 01.2019
- Jotted down customer orders and promptly delivered food and drinks
- Greeted and accommodated guests, building positive experience from first interaction
- Memorized menu to help diners make informed meal choices
- Liaised with restaurant manager in ordering and stocking inventory and supplies, facilitating front-of-house operations
- Maintained knowledge of safety and emergency procedures, remaining aware of accident prevention policies
- Prioritized multiple tasks in dynamic environment and stayed calm and composed
- Persuaded or influenced guest purchase by enticing with higher margin items and add-ons
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
- Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Used restaurant industry terms and lingo to effectively communicate with front-of-house and back-of-house staff
- Assessed guest demeanor and identified negative behavior, addressing with manager
- Optimized front-of-house operations by managing capacity, avoiding long wait times for guests
- Checked on guests to verify satisfaction with each course
- Removed dishes and glasses from tables or counters to take to kitchen for cleaning
- Set up linens, dishes, and silverware to prepare tables for customers
- Described ingredients and cooking methods to explain preparation of various food items
- Answered telephones to take reservations or to-go orders
- Suggested additional items to customers to increase restaurant sales.
BARTENDER
Azteca bar and. Grill discotheque
Jackson, Tn
03.2017 - 09.2017
- Checked identification of customers to verify age requirements for alcohol purchases
- Maintained understanding of menu items to answer patron questions regarding food, drinks and preparation methods
- Completed POS transactions, returning currency, coin and payment cards to patrons
- Took beverages orders from guests and delivered drinks within reasonable time frames
- Mixed and served alcoholic and non-alcoholic beverages according to established recipes
- Assessed bar inventory and completed requisition sheets to restock supplies
- Answered questions about menu selections and made recommendations
- Arranged bottles and glasses to make attractive displays
- Displayed and retained extensive knowledge of liquor, wine and beer
- Washed and wiped down prep areas, equipment, and utensils
- Collaborated with manager to contribute to daily, holiday, and themed drink menus.
BARTENDER
Azteca bar and. Grill discotheque
Jackson, Tn
03.2017 - 09.2017
- Checked identification of customers to verify age requirements for alcohol purchases
- Maintained understanding of menu items to answer patron questions regarding food, drinks and preparation methods
- Completed POS transactions, returning currency, coin and payment cards to patrons
- Took beverages orders from guests and delivered drinks within reasonable time frames
- Mixed and served alcoholic and non-alcoholic beverages according to established recipes
- Answered questions about menu selections and made recommendations
- Assessed bar inventory and completed requisition sheets to restock supplies
- Arranged bottles and glasses to make attractive displays
- Displayed and retained extensive knowledge of liquor, wine and beer
- Washed and wiped down prep areas, equipment, and utensils
- Collaborated with manager to contribute to daily, holiday, and themed drink menus.
HOUSEKEEPER
Queen of clean
Jackson, Tn
01.2017 - 09.2017
- Greeted guests and employees, delivering friendly service in interactions
- Wiped down windows and mirrors with glass cleaner
- Prioritized work tasks and remained flexible to workload changes
- Vacuumed rugs and draperies and ironed clean linens
- Sanitized tables and countertops with cleaning solutions
- Scheduled maintenance on cleaning equipment and machines to prevent malfunctions
- Notified supervisors of damaged equipment and hazardous conditions in rooms and lobby areas
- Emptied trash cans and carried full trash bags to dumpsters and outside garbage bins
- Emptied wastebaskets, emptied and cleaned ashtrays, and transported other trash and waste to disposal areas
- Dusted and polished furniture and equipment
- Swept, scrubbed, waxed, or polished floors, using brooms, mops, or powered scrubbing and waxing machines
- Washed windows, walls, ceilings and woodwork, waxing and polishing as necessary
- Moved and arranged furniture and turned mattresses.
Education
COURSEWORK TOWARDS ASSOCIATE IN RADIOLOGY -
Jackson state community college
Jackson, TNSkills
- Guest Satisfaction
- Team Player
- Transactions And Cash Handling
- Information Processing
- Multitasking
- Client Satisfaction
- Staff Assistance
- Customer Service
- Phone Inquiries
- Money Handling
- Identity And Signature Verification
- Cleaning Experience
Personal Information
Title: Waitress
Languages
- English, Intermediate, Middle school and high school
- Spanish, Intermediate, Went to school in mexico from 3rd to 6 grade
Timeline
Waitress
First Watch
08.2023 - Current
RESTAURANT WAITRESS
El Maguey Mexican Restaurant
02.2021 - 01.2024
HOUSE CLEANER
Casa Cleaning Service
06.2019 - 10.2019
RESTAURANT WAITRESS
El maguey south Kingshighway
04.2019 - 06.2020
RESTAURANT WAITRESS
Tamollys Mexican Restaurant
04.2018 - 01.2019
BARTENDER
Azteca bar and. Grill discotheque
03.2017 - 09.2017
BARTENDER
Azteca bar and. Grill discotheque
03.2017 - 09.2017
HOUSEKEEPER
Queen of clean
01.2017 - 09.2017
COURSEWORK TOWARDS ASSOCIATE IN RADIOLOGY -
Jackson state community college