Angela Hickman
Simsboro,LA
Summary
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills, excelling in customer service and data management, to enhance office efficiency and support team operations. Skilled in Microsoft Excel, Microsoft Word, Quickbooks and time management, fostering a collaborative work environment that promotes growth and compliance with regulations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Jonesboro Animal Clinic
03.2023 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Multi phone line system
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Coordinated new hire and termination processes to facilitate smooth operations.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Reviewed monthly expense reports for accuracy, identifying opportunities for cost savings and efficiencies.
- Collaborated with other departments to resolve billing issues promptly and maintain accurate financial records.
- Fostered a positive work environment by promoting open communication, collaboration, and professional growth opportunities for team members.
- Ensured compliance with local, state, and federal tax regulations by maintaining up-to-date knowledge of tax laws affecting accounts payable activities.
- Attention to detail
- Other programs used for company
- Teams
- Google Docs
- Google Meet
Restaurant Owner
The Crawfish Trap
01.2018 - 06.2022
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Maintained positive relationships with local community and government officials.
- Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
- Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
- Effectively managed payroll responsibilities while adhering to budgetary constraints, promoting cost-effective staffing practices across all shifts.
- Mentored and developed staff members, fostering an environment that promoted professional growth within the team.
- Established strong vendor relationships for the consistent sourcing of fresh ingredients at competitive prices.
- Managed financial operations for streamlined efficiency, reducing overall expenses and maximizing profits.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Budget Management
- Leadership
Education
Bachelor of Science - Business Administration And Management
Oakland City University
Oakland City, IN05-2003
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Time management
- Office management
- Appointment scheduling
- Microsoft Word
- Microsoft Excel
- File organization
- Microsoft outlook
- Computer proficiency
- Deadline oriented
Timeline
Administrative Assistant
Jonesboro Animal Clinic
03.2023 - Current
Restaurant Owner
The Crawfish Trap
01.2018 - 06.2022
Bachelor of Science - Business Administration And Management
Oakland City University
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