Angela Hicks Tomes
Kernersville,NC
Summary
Accomplished Real Estate Broker and Senior Customer Service Manager with a proven track record at American Express, specializing in negotiation and lead generation. Enhanced customer satisfaction and loyalty, significantly reducing complaints by streamlining processes and fostering team collaboration. Expert in leveraging market research for successful client negotiations, demonstrating exceptional communication and problem-solving skills.
Overview
39
39
years of professional experience
Work History
Real Estate Broker
Self-employeed
10.1996 - Current
- Cultivated lasting relationships with past clients through consistent follow-up contact to support their ongoing real estate needs or concerns.
- Negotiated favorable contract terms for clients by effectively leveraging market knowledge and strong communication skills.
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Facilitated successful negotiations between buyers and sellers to reach mutually beneficial agreements in a timely manner.
Customer Service Manager
PepsiCo
08.1993 - 05.2002
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Senior Customer Service Manager
American Express
06.1985 - 08.1993
- Mentored junior staff members to develop their skills, leading to higher performance levels.
- Streamlined workflow processes for improved team efficiency and increased productivity.
- Improved response times with efficient resource allocation, ensuring prompt support for all customers.
- Collaborated with cross-functional teams to implement new strategies and improve customer experience.
Education
Unit Secretary Certification - Medical Terminology, Unit Secretary
Forsyth Technical Community College
Winston-salem, NC09.1985
No Degree - Chemistry
Davidson County Community College
Thomasville, NC08.1985
High School Diploma -
East Forsyth High School
Kernersville, NC05.1984
Skills
- Lead Generation
- Negotiation
- Market Research
- Agent and seller communications
Timeline
Real Estate Broker
Self-employeed
10.1996 - Current
Customer Service Manager
PepsiCo
08.1993 - 05.2002
Senior Customer Service Manager
American Express
06.1985 - 08.1993
Unit Secretary Certification - Medical Terminology, Unit Secretary
Forsyth Technical Community College
No Degree - Chemistry
Davidson County Community College
High School Diploma -
East Forsyth High School