Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angela Hinz

Las Vegas,NV

Summary

Experienced in customer service roles within the retail industry, I successfully transitioned into the medical field. I began as a certified nurse assistant specializing in dementia care for the elderly. This opportunity allowed me to explore diverse medical positions, including hospital settings and pain management clinics. Through this journey, I discovered my genuine passion for helping people, with a particular focus on working with the elderly.

Overview

5
5
years of professional experience

Work History

Imaging Scheduler

Medical Imaging Inc.
04.2024 - 09.2024
  • Recorded patient data for examinations.
  • Organizing, scanning and copying billing paperwork

Customer Service Representative

Safelite Auto Glass
02.2024 - 04.2024
  • Provided support for auto glass claim process to insured callers.
  • Managed appointment bookings for vehicle glass repairs.
  • Assessing existing claim statuses and updating customers.
  • Facilitated initiation of claims for insured clients through insurance agents and glass shops.

Customer Service Representative

Welldyne Pharmacy Mail Order Delivery
10.2023 - 12.2023
  • Processed prescription orders efficiently.
  • Ensured accuracy of prescription refills.
  • Managed patient account data.
  • Handled prescription fax requests efficiently.
  • Accelerated shipping process for new prescription orders through email communication.
  • Handled numerous phone requests in a call center setting.

Clinical Assistant

SIMEDHealth
01.2021 - 07.2023
  • Transmitted various medical records using fax technology.
  • Coordinated new patient appointments via phone.
  • Reorganized appointment schedules.
  • Ensured swift processing and distribution of compensation paperwork.
  • Handled inbound calls, directing them to appropriate departments.

Retail Sales Associate/Cashier

DDs Discount
09.2020 - 12.2020
  • Performed face-to-face transactions.
  • Processed sales and handled cash register operations.
  • Advocated and upheld company brand.
  • Showcased rapid responsiveness in fulfilling job responsibilities.

Patient Care Assistant

UF Health Shands Hospital
01.2020 - 07.2020
  • Monitored and recorded vital signs.
  • Monitored input and output
  • Executed daily bathing routines.
  • Facilitating comprehensive care for daily living needs.

Education

GED -

Lofton High School
Gainesville, FL
05.2005

Skills

  • Effective Time Management
  • Knowledge of Clinical Terminology
  • Accurate Data Entry
  • Customer Engagement
  • Courteous Call Handling

Timeline

Imaging Scheduler

Medical Imaging Inc.
04.2024 - 09.2024

Customer Service Representative

Safelite Auto Glass
02.2024 - 04.2024

Customer Service Representative

Welldyne Pharmacy Mail Order Delivery
10.2023 - 12.2023

Clinical Assistant

SIMEDHealth
01.2021 - 07.2023

Retail Sales Associate/Cashier

DDs Discount
09.2020 - 12.2020

Patient Care Assistant

UF Health Shands Hospital
01.2020 - 07.2020

GED -

Lofton High School

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Angela Hinz