Esma Mkomo
Minneapolis
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
Work History
Imaging Scheduler
Fairview Hospital
09.2023 - Current
- Scheduled imaging appointments, optimizing patient flow and resource allocation.
- Coordinated with healthcare providers to ensure accurate and timely information dissemination.
- Managed electronic health records for efficient appointment management and patient tracking.
- Developed workflows to enhance scheduling accuracy, reducing appointment conflicts.
- Handled high call volume in a fast-paced environment, prioritizing tasks effectively to meet tight deadlines.
- Streamlined appointment management processes for improved staff productivity and increased patient satisfaction.
UI and UX Designer
Spicebox
01.2025 - 04.2025
- Designed intuitive wireframes and prototypes to enhance user experience across web and mobile platforms.
- Collaborated with cross-functional teams to gather user feedback and iterate on design solutions.
- Conducted usability testing sessions, analyzing results to inform design improvements and ensure user satisfaction.
- Developed and maintained design systems to ensure consistency across all digital products.
- Collaborated with cross-functional teams to ensure seamless integration of UI/UX components in the final product.
- Incorporated feedback from stakeholders into design revisions while maintaining creative vision and project timelines.
Office Manager's Assistant
Recovery Alliance
04.2021 - 09.2023
- Coordinated office operations to enhance workflow and efficiency across multiple departments.
- Assisted in managing scheduling and appointment logistics for executive leadership team.
- Implemented filing system improvements, streamlining document retrieval processes.
- Developed training materials for new staff, ensuring consistent onboarding experience.
- Facilitated communication between departments to support project alignment and collaboration efforts.
- Prepared reports and presentations, enhancing decision-making processes through accurate data analysis.
Pharmacy Technician
Children's Hospital of Minnesota
03.2020 - 04.2021
- Prepared and dispensed medications accurately according to physician orders.
- Maintained inventory levels and managed medication storage for optimal efficiency.
- Assisted in compounding sterile and non-sterile pharmaceuticals as per guidelines.
- Trained new pharmacy staff on procedures, safety protocols, and best practices.
- Implemented process improvements that increased workflow efficiency within the pharmacy department.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Education
Bachelor of Arts - Communication
Minneapolis College
Minneapolis, MN05-2027
Skills
- Appointment scheduling
- Electronic health records
- Patient flow optimization
- Resource allocation
- Cross-functional collaboration
- Time management
- Document management
- High call volume handling
Languages
Somali
Native or Bilingual
Timeline
UI and UX Designer
Spicebox
01.2025 - 04.2025
Imaging Scheduler
Fairview Hospital
09.2023 - Current
Office Manager's Assistant
Recovery Alliance
04.2021 - 09.2023
Pharmacy Technician
Children's Hospital of Minnesota
03.2020 - 04.2021
Bachelor of Arts - Communication
Minneapolis College