Paola Patino

Oversaw patient appointment scheduling and streamlined insurance verification processes to improve operational efficiency in healthcare environments. Led efforts in maintaining precise electronic medical records (EMR) and enhancing patient communication. Addressed high call volumes while ensuring exceptional service delivery to patients.

• Scheduled patient diagnostic procedures with Epic resulting in a 10%-time reduction compared to previous scheduling methods
• Managed electronic medical records with HIPAA compliance, improving patient documentation accuracy by 30%
• Resolved billing or coverage concerns between staff and patients
• Educated families on chronic disease management, medication adherence, and treatment options, contribute to a 16% higher patient engagement score
• Created tailored care plans that addressed the physical, emotional, and social health needs of children and families resulting in average 20% increase in child life satisfaction

• Delivered 1:1 Applied Behavior Analysis (ABA) therapy for children with autism spectrum disorder (ASD)
• Collaborated with Board Certified Behavior Analysts (BCBAs) to create individual treatment plans
• Tracked child development progress and performance benchmarks in electronic health record systems
• Analyzed data using CentralReach, resulting in an increase in patient progression
• Collaborated with multidisciplinary teams to ensure consistency and continuity of care, supporting better long-term outcomes.
• Maintained strict compliance with HIPAA and organizational policies.
• Implemented individualized treatment plans to support behavioral development in clients.
• Collaborated with interdisciplinary teams to enhance client care strategies and outcomes.

• Provided accurate interpretation services during pediatric consultations
• Executed precise translations of medical documentation, ensuring clarity and accuracy for patient communication.
• Implemented communication strategies to facilitate interactions across language barriers
• Facilitated communication between patients and healthcare providers in high-pressure medical environments.
• Interpreted complex medical terminology accurately during patient consultations and procedures.

Empathetic Patient Representative dedicated to creating a welcoming and supportive environment for pediatric patients and their families. Experienced in managing front desk operations, coordinating appointments, and addressing patient needs with professionalism and care. Passionate about improving access to care and enhancing the overall patient experience.

• Facilitated patient inquiries and concerns through effective communication and problem-solving techniques.
• Assisted in scheduling appointments, ensuring optimal patient flow and resource allocation.