ANGELA HODGE
Kansas City,KS
Summary
Dynamic professional with over 30 years of experience in the travel industry, demonstrating a strong foundation in administration, management, and accounting while leveraging cutting-edge technology. Recognized for exceptional client-focused service and the ability to cultivate lasting relationships with clients and stakeholders. Proactive self-starter adept at managing multiple projects simultaneously, consistently delivering results with a positive attitude in diverse environments. Open to new opportunities that allow for the application of innovative solutions and creative problem-solving to drive business success.
Overview
22
22
years of professional experience
Work History
Business Manager
Airport Transportation
Kansas City, KS
03.2011 - 04.2020
- Administered payroll systems and HR policies, supporting workforce management at Meineke Car Care Center.
- Coordinated airport transfer schedules and logistics to enhance customer satisfaction through timely service.
- Managed financial planning and budgeting processes to optimize resource allocation and operational efficiency.
- Facilitated positive communication with customers and vendors, emphasizing effective problem resolution.
- Maintained accurate financial records for both enterprises to ensure compliance and efficiency.
- Supported operations of family-owned business through effective management and coordination.
- Utilized QuickBooks multi-ledger program to streamline financial record-keeping processes.
Travel Agent/Meeting Coordinator
Fishnet Security
Overland Park, KS
06.2013 - 01.2015
- On-site travel agent -internal and external employees
- Oversaw comprehensive travel logistics encompassing air, car, hotel, limo, and train arrangements. Managed ticket issuance and exchanges for both domestic and international itineraries.
- Oversaw planning and execution of meetings and events by conducting site evaluations and managing room block allocations. Led contract negotiations to optimize vendor partnerships. Coordinated transportation logistics and food and beverage services to enhance attendee experience.
- Assisted teams in utilizing GDS Worldspan for travel bookings and itinerary management. Supported colleagues in troubleshooting system issues to enhance operational efficiency. Contributed to training sessions for new users on GDS functionalities.
- Supported teams in managing a staff of over 700 individuals. Assisted in coordinating daily operations to maintain efficiency. Contributed to team efforts in achieving organizational goals.
- Verification of Employment # 816-817-1502
Travel Agent
BCD Travel
Kansas City, MO
12.2010 - 06.2013
- Managed customer interactions for a portfolio of 500+ accounts. Led initiatives to improve service delivery and client engagement. Fostered relationships to drive customer loyalty and satisfaction.
- Orchestrated corporate travel arrangements, including air, car, hotel, and limousine services.
- Utilized multi-GDS booking tools including Sabre, Worldspan, Apollo, and Amadeus to assist in travel arrangements. Support teams in managing bookings efficiently across various platforms. Contributed to streamlined processes for travel management.
- Utilized online booking tools such as Cliqbook, ResX, GetHere, and Concur to assist teams in managing travel arrangements efficiently. Helped streamline the booking process for team members. Supported users in navigating booking platforms effectively.
- Managed travel itineraries and bookings for both domestic and international trips, enhancing travel efficiency.
- Executed remote support tasks in a call center setting, addressing customer inquiries and resolving issues effectively.
- Delivered exceptional customer service by promptly addressing concerns and resolving issues.
- Ensured accuracy and completeness of customer databases to facilitate improved retention efforts.
- Guided clients through the visa and documentation process for international travel to streamline compliance and minimize delays.
- Optimized travel planning through effective management of bookings and itineraries using specialized software.
- Facilitated flight change and cancellation processes to enhance client travel experiences.
Automotive Worker
General Motors
Kansas City, KS
06.2010 - 11.2010
- Managed tasks and responsibilities within body shop to enhance service delivery.
- Assisted in maintaining operational flow during 3rd shift. Supported team members in completing daily tasks efficiently. Contributed to a safe and organized work environment.
- Executed machinery operations to assemble automotive components with precision and strict adherence to safety protocols.
Travel Manager
Raven Gold Enterprises
Kansas City/ Parkville, MO
08.2007 - 07.2010
- Facilitated comprehensive travel planning for students, encompassing air, car, and bus options.
- Oversaw all aspects of domestic prisoner transport logistics, facilitating air, car, hotel, and charter bookings.
- Facilitated scheduling and logistics for group charter buses and domestic routes in collaboration with Greyhound.
- Created and designed comprehensive marketing collateral and logos to enhance company visibility.
- Assisted with office tasks related to accounts receivable and accounts payable. Supported daily bank service reconciliation through merchant services.
- Facilitated communication between HR department and company ownership regarding payroll and employee benefits.
- Coordinated administrative tasks and strategic initiatives to enhance owner productivity.
- Utilized Sabre and Apollo systems to manage travel program operations.
Travel Coordinator/ E-media Coordinator/ Receptionist
Ascend Media
Overland Park, KS
07.2001 - 08.2007
- Oversaw comprehensive travel coordination for air, car, hotel, limo, and train services. Managed ticket issuance and exchanges, optimizing processes for domestic and international travel. Enhanced traveler experience through strategic planning and execution of travel logistics.
- Supported corporate operations for a workforce of over 500 employees. Assisted in maintaining effective communication across departments. Contributed to team efforts in achieving organizational goals.
- Identified and secured travel benefits from multiple vendors to enhance employee travel experiences.
- Spearheaded corporate travel policy planning and implementation initiatives.
- Facilitated creation and dissemination of internal publications to enhance communication across the organization.
- Oversaw management of mail and delivery operations, optimizing processes for incoming and outgoing shipments. Collaborated with FedEx, UPS, and USPS to enhance delivery efficiency and reliability.
- Coordinated electronic registration processes for trade shows, supporting attendance for 100-3000 employees.
- Supported human resources initiatives to streamline hiring procedures and enhance candidate experience.
- Collaborated with executive team to organize and execute high-level events for CEO, VP, and CFO.
- Responded to companywide calls, providing timely assistance and information to callers.
- Administered travel program utilizing Worldspan for efficient itinerary management.
- Evaluated and arranged accommodations, transportation, and activities to enrich travel itineraries.
- Managed comprehensive travel itineraries, ensuring punctual arrangements and optimal travel experiences for team members and clients.
Corporate Travel Agent
Travel and Transport
Kansas City, Missouri
05.2000 - 07.2001
- Oversaw comprehensive travel logistics encompassing air, car, hotel, limo, and train services. Managed ticketing processes and exchanges for both domestic and international itineraries.
- Oversaw operations within a high-volume call center environment.
- Administered travel program utilizing Apollo system for efficient itinerary management.
Travel Agent (Horizons)
World Travel Partners
Kansas City, Missouri
11.1997 - 05.2000
- Coordinated travel arrangements including air, car, hotel, limo, and train. Assisted with ticket exchanges and managed domestic travel logistics.
- Facilitated customer interactions in a dynamic call center setting to enhance service delivery.
- Managed travel emergencies and responded to after-hour calls with efficiency.
- Facilitated editing processes and coordinated activities within the arc department.
- Coordinated training initiatives for assigned accounts, focusing on skill development and knowledge transfer.
- Oversaw the implementation of travel programs using Amadeus, Sabre, Worldspan, and Apollo to optimize booking processes. Led training sessions for team members on effective use of travel management systems. Enhanced client satisfaction through streamlined travel arrangements and support.
- Monitored and analyzed travel industry trends, regulations, and best practices to enhance customer service.
- Guided customers through the completion of passport and visa applications to ensure compliance with regulations.
Education
Graduate Certificate - Tourism And Travel Management
Bryan Career College
Grandview01.1997
Graduate Certificate - Cruise Lines
Cruise Career Travel Institute
Fort Lauderdale, FL01-1994
High School Diploma -
Blue Springs High School
Blue Springs, MO01.1993
Skills
- Skilled in using Sabre, Worldspan, Apollo, and Amadeus
- Financial software management
- Proficient in MS Office Suite
- Facilitating group arrangements
- Event logistics planning
- Payroll administration
- Lease agreement assessments
- Client support
- Corporate travel coordination
- Leisure trip coordination
- Proficient in Concur
Volunteer/ Civic Duties/ Hobbies/ Etc
- 2004-2015 Selective Service system (Draft Board member)
- 2003-2005 Independence Parks & Rec Commission board
- 2007-2009 Wilton Cake Designer/Trainer
- 2022-2027 Chair Trustee at Beautiful Savior Lutheran Church
- 2026- Pet Resources of Kansas City
Timeline
Travel Agent/Meeting Coordinator
Fishnet Security
06.2013 - 01.2015
Business Manager
Airport Transportation
03.2011 - 04.2020
Travel Agent
BCD Travel
12.2010 - 06.2013
Automotive Worker
General Motors
06.2010 - 11.2010
Travel Manager
Raven Gold Enterprises
08.2007 - 07.2010
Travel Coordinator/ E-media Coordinator/ Receptionist
Ascend Media
07.2001 - 08.2007
Corporate Travel Agent
Travel and Transport
05.2000 - 07.2001
Travel Agent (Horizons)
World Travel Partners
11.1997 - 05.2000
Graduate Certificate - Tourism And Travel Management
Bryan Career College
Graduate Certificate - Cruise Lines
Cruise Career Travel Institute
High School Diploma -
Blue Springs High School