Gail Casillo

• Built strong relationships with key decision-makers at the executive level within my national accounts.
• Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
• Resolved complex problems to positively impact sales and business direction.
• Expanded national account portfolio through strategic prospecting and effective sales presentations.
• Maximized revenue growth by identifying upsell opportunities within existing accounts.
• Coordinated regular meetings with national accounts to review performance metrics, address concerns, and discuss potential areas of improvement.
• Reached out to customers frequently to check on satisfaction, inquire about needs and propose new offerings.
• Provided clients with detailed performance reports highlighting successes, areas for improvement, and recommendations for future initiatives.

As a Customer Success Specialist, I created managed travel programs for my corporate accounts. I partnered with my clients to provide a travel solution that is customized to their needs. Promoted online booking tool, Concur that filters to the individual company policy. Recommended proven methods that increase compliance with the policy. Work to negotiate discounted rates with vendors such as airlines, hotels and cars. Exhibited data in custom reports to allow management to visualize what savings goals are being accomplished and where improvement is needed.

Consultant for the Kroger Company in house. Worked closely with meeting planners. Responsible for Board of Directors travel plans. Handled queue work and changes from online booking tool Concur.

Created repeat business by developing long-term relationships with corporate clients. Handled all facets of the travel plans including international and domestic air flights, hotel accommodations and ground transportation. Areas of expertise include multiple GDS systems, fare structure and sales reporting.