Summary
Overview
Work History
Education
Skills
Timeline
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Jo Donn Griffin

Washougal,WA

Summary

Creative and detailed travel professional with over 30 years experience with extensive experience in Travel Technology.

Expert-level Sabre skills along with exceptional OBT and Mid-Office administration skills. Outstanding troubleshooting expertise with creative solutions and analytical talents.

Overview

31
31
years of professional experience

Work History

Software Support Engineer / Compleat Developer

Atlas Travel and Technologyie
04.2023 - Current
  • Develop SAP Concur Compleat Workflows, Processes and Routines to perform mid-office quality assurance and ticket fulfillment in accordance with project and customer requirements
  • Collaborate with Software Engineers on SQL and SOAP functions for Compleat consumption
  • Served as Lead Technology Subject Matter Expert on companywide initiatives including NDC and Sabre FOP Wallet
  • Troubleshoot and test Data Center, Compleat and Sabre Scribe functions
  • Provide second tier support and troubleshooting for internal customers including Operations and OBT Teams

Compleat Application Developer

American Express Global Business Travel
01.2022 - 03.2022
  • Developed SAP Concur Compleat Workflows, Processes and Routines to perform mid-office quality assurance and ticket fulfillment in accordance with project and customer requirements
  • Collaborated with Operational Business Analyst on Operational Policies and Requirements
  • Troubleshoot and test Compleat and Sabre Scribe functions
  • Performed first-level support and troubleshooting for internal customers including Operations and OBT Teams

Travel Technology Manager

Atlas Travel And Technology
08.2013 - 12.2021
  • Consulted with new customers on travel technology needs such as Trip Request, Pre and Post Travel Approvals, Profile Feeds and other custom technology development
  • Implemented operational and technical travel processes using technology such as SAP Compleat, Data Center functionality, GDS Scripts and Applications
  • Spearheaded production of technical specifications for internal software engineers; facilitated cross functional team meetings to discuss and resolve design and implementation strategies.

International Travel Consultant

Carlson Wagonlit Travel
08.2005 - 01.2012
  • Produced travel arrangements including air, car, hotel and rail to government contractors supporting Department of Defense contracts around the world with emphasis on Middle East at a rate of 300 transactions a month
  • Ensured travelers complied with all DOD International travel policies including Fly America Act, Export Compliance Training, Passport/Visas, CAC Card, and pre-deployment training
  • Facilitated with International vendors including Gryphon Air, DFS Middle East, Aero Tech Aviation, Air Sunshine and Eurostar.

Technology Specialist

BCD
03.1997 - 08.2005
  • Responsible for developing and implementing, RESX online corporate booking tool
  • Developed and conducted RESX training programs using Microsoft PowerPoint and WebEx
  • Responsible for creating and maintaining Quality Assurance Travel processes

Leisure Travel Consultant

Eagle Travel Services
08.1995 - 03.1997
  • Responsible for all aspects of leisure bookings; air, groups, tours and cruises
  • Prepared weekly ARC and accounting reports.

TMC Support Specialist

Travelport (legacy Apollo/Galileo International)
03.1994 - 08.1995
  • Provided first level technical support for Apollo GDS subscribers
  • Trouble shoot issues pertaining to travel reservations, pricing, profiles and hardware functionality.

Education

Vocational Certificate: Travel and Tourism -

Southeastern Academy of Travel and Tourism
Kissimmee, FL
03.1994

Skills

  • Concur Compleat Travel Management Software
  • GDS: Sabre, Amadeus, Worldspan and Apollo Sabre
  • Profile Administration
  • Concur and Certify Administrator
  • Jira Issue and Project Tracking Software
  • Confluence Team Collaboration Tool

Timeline

Software Support Engineer / Compleat Developer

Atlas Travel and Technologyie
04.2023 - Current

Compleat Application Developer

American Express Global Business Travel
01.2022 - 03.2022

Travel Technology Manager

Atlas Travel And Technology
08.2013 - 12.2021

International Travel Consultant

Carlson Wagonlit Travel
08.2005 - 01.2012

Technology Specialist

BCD
03.1997 - 08.2005

Leisure Travel Consultant

Eagle Travel Services
08.1995 - 03.1997

TMC Support Specialist

Travelport (legacy Apollo/Galileo International)
03.1994 - 08.1995

Vocational Certificate: Travel and Tourism -

Southeastern Academy of Travel and Tourism

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Jo Donn Griffin