ANGELA HOOPER
Kelly,NC
Summary
Innovative, results-driven Lead Product Manager with over 34 years of diverse experience with a focus on financial products, processes, and reengineering in Card Services, EIT, Consumer Lending, and Banking Operations. Launch new technical capabilities and platforms for a wide range of business products. Identify gaps, analyze processes and automation to design and implement changes that increase efficiencies, cost savings, and monetary quality controls. Develop business, technical, and functional requirements for multi-tiered application and backend services. Broad skillset including process and business analysis, project management, and implementation readiness. Superior analytical skills with high attention to mitigating risks and alignment with regulatory and compliance needs. Team-oriented leader, highly respected by senior management, project teams, technology partners, peers, and customers.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lead Product Manager
Wells Fargo
03.2023 - Current
- Managed Earn Engagement within Consumer Lending responsible for driving forward existing, in flight and emerging earn engagement for Consumer, Small Business and Co-Brand Rewards
- Supported Loyalty Solutions Earn Engagement, including support of existing rewards infrastructure, transition to emerging infrastructure, and decommission of legacy processes
- Created tools to support development of new offers and drive process efficiencies to support management of existing offers
- Developed and influenced business plans, business requirements, direct product design and implementation for complex business and technical needs
- Engaged with leaders, stakeholders, subject matter experts, scrum masters, project managers and delivery teams
- Partnered across multiple lines of business, Servicing, Marketing, Legal, Compliance, and Controls to ensure ongoing success of earn engagement infrastructure
- Articulated product vision, defined scope, prioritized backlog, established goals, collaborated consulted, and provided direction for teams to design, develop, and deliver technology solutions and processes
- Identified and developed controls, processes, and best practices
- Lead the resolution of complex and unique challenges requiring in-depth understanding of potential synergies and cross-line of business opportunities
- Developed and implemented tools to support new offers, create process efficiencies and refine controls.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
- Collaborated with marketing and support teams to launch products on time and within budget.
- Maintained positive vendor relations to build strong partnerships.
Scrum Team Product Analyst
Wells Fargo
06.2022 - 03.2023
- Managed and developed end-to-end CoBrand credit card rewards functionality for new internal rewards platform
- Facilitated cross-functional (L2 Product Owner, Technical Resources, Risk and Compliance, etc.) sessions used to elicit process, user interface, business, and technical requirements to document in user story format
- Worked with business and technical owners to ensure prioritization and completion of business requirements
- Ensured traceability of business requirements from Pre-work through Requirements, Design, Development, and Deployment
- Collaborated with 3rd Party Vendors and internal Wells Fargo applications to support CoBrand rewards functionality
- Worked with business and technical resources to conduct root cause analysis of testing and pre-production issues
- Analyzed and defined API specifications for external vendors and internal applications; and define business requirements needed to support them
- Translated CoBrand rewards requirements into CoBRRa-specific rules language
- Internal rewards platform for CoBrand credit cards implemented
Sr. Technology Business Systems Consultant
Wells Fargo
05.2009 - 06.2022
- Managed and developed end-to-end credit card projects for Retail Lending Technology APE applications including Payments, Advances, Super Checks, and Returned Items
- Mitigated risk, defined requirements, and managed tasks, design, flows, process changes, and deployment for conversion projects
- Managed end-to-end testing to meet business needs and ensure no impact to customers and monetary controls
- Collaborated with 3rd Party Vendors to generate monetary activity for execution of testing initiatives
- Partnered with Compliance, Audit, and Risk to ensure adherence to regulatory and policy changes
- Coordinated support responses to customer issues, verifying closure of concerns and correction of deficiencies.
Education
Bachelor of Science - Computer Science
University of North Carolina
Chapel Hill, NC06.1987
A.S - Business Computer Programming
Bladen Community College
Elizabethtown, NC06.1987
Skills
- Product Information Management
- Project Management
- Product Development
- Data Mapping
- Programming Languages
- Windows XP/Vista/7/10/365
- Agile
- JIRA
Certification
Certified Scrum Product Owner, Scrum Alliance -2022/2024
Associate's Certificate in Project Management - 2004
Timeline
Lead Product Manager
Wells Fargo
03.2023 - Current
Scrum Team Product Analyst
Wells Fargo
06.2022 - 03.2023
Sr. Technology Business Systems Consultant
Wells Fargo
05.2009 - 06.2022
Bachelor of Science - Computer Science
University of North Carolina
A.S - Business Computer Programming
Bladen Community College
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