Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Angela Horm

Lake Stevens

Summary

Appointment Coordinator with proven ability to maintain high productivity and efficiently manage schedules. Experience in customer service and communication technology enhances operational effectiveness. Strong time management and problem-solving skills contribute to seamless operations in dynamic environments.

Overview

37
37
years of professional experience
1
1
Certification

Work History

Appointment Coordinator/Insurance Agent

Banker's Life
Lynnwood
01.2025 - Current
  • Contacted prospective clients through cold calling and warm leads to assess their interest, needs, and financial status through targeted questioning.
  • Coordinated appointment schedules for clients and agents efficiently, managing cancellations and follow-ups.
  • Utilized scheduling software to optimize meeting times and resources.
  • Adhered strictly to HIPAA guidelines when handling confidential health information.
  • Educated clients using strong communication skills to explain insurance products and Medicare options.
  • Collaborated with team members to streamline appointment processes.
  • Participated in training sessions to improve product knowledge and sales skills.

Volunteer Educator and Mentor

Various people
Lake Stevens
01.1989 - Current
  • Taught individuals of all ages, offering personal mentorship and guidance in life challenges.
  • Built strong relationships through active listening and empathy, fostering a sense of community and trust.
  • Developed engaging lesson plans for diverse student needs and learning styles.

Child Care Provider

Remi Johnson
Gold Bar
05.2020 - 01.2025
  • Supervised children during activities and ensured safety at all times.
  • Communicated with parents about children's progress and daily activities.
  • Monitored children's emotional well-being and provided support as needed.
  • Prepared meals, snacks and refreshments for children according to dietary needs.

Education

High School Diploma -

Snohomish High School
Snohomish, WA

Skills

  • Appointment scheduling and client education
  • HIPAA compliance
  • Proficiency in Microsoft Office and scheduling software
  • Cold calling and customer service
  • Typing accuracy
  • Task prioritization
  • Team collaboration

Certification

  • WA Disability Producer license - 2/25
  • WA Life & Health Producer license - 2/25

Timeline

Appointment Coordinator/Insurance Agent

Banker's Life
01.2025 - Current

Child Care Provider

Remi Johnson
05.2020 - 01.2025

Volunteer Educator and Mentor

Various people
01.1989 - Current

High School Diploma -

Snohomish High School

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