Angela Horner
2001 Keysville Bruceville Road,MD
Summary
Dynamic professional with a proven track record at Help at Home Services, excelling in employee engagement and conflict resolution. Skilled in scheduling coordination and cash handling accuracy, I foster positive work environments while enhancing team performance. Committed to delivering exceptional customer service and driving operational efficiency through effective training and support.
Overview
19
19
years of professional experience
Work History
Retail Key Holder
Francesca's Boutique
Frederick, MD
07.2025 - Current
- Managed inventory levels, coordinating stock replenishment to maintain merchandise availability.
- Developed effective visual merchandising displays, enhancing product visibility and store aesthetics.
- Balanced cash registers at end of shift and filled out necessary reports.
- Developed strong relationships with customers by actively engaging in conversation about their needspreferences.
- Maintained a clean and organized work environment for both staff members and customers by performing daily upkeep tasks.
Human Resources Manager
Help at Home Services
Timonium MD
10.2009 - Current
- Developed and implemented employee engagement initiatives to enhance workplace satisfaction.
- Conducted regular performance evaluations, providing constructive feedback to promote professional growth.
- Led conflict resolution efforts, fostering a collaborative work environment among diverse teams.
- Managed employee relations issues, maintaining compliance with labor laws and best practices in HR management.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Facilitated conflict resolution sessions, fostering positive work environment and maintaining high levels of staff morale
- Schedule intake evaluation,
- Assessments and mandated MD 90 assessments with NP
- Created and maintained client/ caregiver schedules
Tax Preparer
HR Block
Manchester, MD
01.2007 - Current
- Prepared and filed federal and state tax returns for diverse clientele, ensuring compliance with regulations.
- Reviewed client financial documents to identify deductions and credits, maximizing tax savings.
- Guided clients through tax preparation process, addressing inquiries and providing clarification on tax laws.
- Mentored junior staff in tax preparation techniques and best practices to enhance team efficiency.
- Analyzed complex tax scenarios to develop tailored solutions that met client needs effectively.
- Collaborated with colleagues to resolve discrepancies in client accounts, fostering teamwork and communication.
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Educated clients on tax planning strategies, helping them save money in future years.
Education
High School Diploma -
Littlestown High School
Littlestown, PASkills
- Store operations
- Cash handling accuracy
- Employee training
- Scheduling coordination
- Customer service
- Cash handling
- Staff oversight
- Teamwork
- Multitasking and prioritizing
- Time management
- Attention to detail
- Reliability
- Flexible work schedule
- Self motivation
- Conflict resolution
Timeline
Retail Key Holder
Francesca's Boutique
07.2025 - Current
Human Resources Manager
Help at Home Services
10.2009 - Current
Tax Preparer
HR Block
01.2007 - Current
High School Diploma -
Littlestown High School