Angela House
Cincinnati
Summary
Results-driven Customer Service Specialist with experience managing multiple priorities in fast-paced environments. Skilled in delivering exceptional client support, resolving complex issues efficiently, and building strong professional relationships through clear communication and empathy. Dedicated to enhancing customer satisfaction, supporting team objectives, and contributing to organizational success within remote and veterinary-focused environments.
Overview
14
14
years of professional experience
Work History
CSR, Veterinary Assistant, Urgent Care Reception
Kings Veterinary Hospital
Loveland
01.2019 - Current
- Manage Petly accounts, signing up clients on paw pack plans and manage contracts to be signed.
- Update payment information for clients on Petly.
- Organize registration paperwork for urgent care clients, take payments and schedule follow up appointments.
- Scheduled appointments for routine check-ups and emergency visits.
- Responded to client inquiries regarding pet care and services.
- Assisted customers with product inquiries and resolved concerns effectively.
- Provided detailed product information to enhance customer purchasing decisions.
- Managed patient records using veterinary software systems.
- Prepared and dispensed medications for clients accurately and efficiently., call in medications to outside pharmacies.
- Assess laboratory and specialty reports and import data, medications and referrals.
- Assist and support veterinarians and technicians with essential animal care, lab results, and client communications.
- Safely restrain animals for exams, blood draws, vaccinations.
- Collecting specimens from pets for diagnostic aid, preparing slides for lab work.
Supervisor
Starbucks
Cincinnati
01.2012 - 08.2018
- Responsible for product ordering, end of day deposit and cash compliance throughout the day.
- Communicated shift and product information effectively for incoming managers.
- Coordinated schedules and assignments to optimize workflow and productivity.
- Supervised daily operations to ensure product quality and efficiency.
- Monitored inventory levels to maintain stock availability for production needs.
- Directed and supervised team of 15 employees in daily operations.
- Operated cash registers to process customer payments.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Trained new baristas on beverage preparation techniques and customer service skills.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
Event Coordinator
Kings Island Amusement Park
Mason
04.2013 - 09.2013
- Coordinated large-scale events for diverse audiences at an amusement park.
- Collaborated with vendors to secure supplies and services for events.
- Managed event schedules to ensure seamless execution of activities.
- Developed marketing materials to promote upcoming events and attractions.
- Oversaw setup and breakdown of event spaces to maintain efficiency.
- Communicated with team members to ensure alignment on event goals.
- Provided on-site support during the day of the event including problem solving if necessary.
- Assisted guests throughout the duration of an event by providing directions or answering questions about available amenities.
- Collaborated with clients to identify their goals and expectations from the event.
- Ensured effective communication between vendors and suppliers before, during and after the event.
Education
Bachelor of Arts - English Literature
Miami University
Oxford, Ohio, OH 08.2005 - 12/2009
Mason High School
Mason, OHSkills
- Payment processing
- Customer relationship management
- Veterinary software systems, proficient in Petly and Cornerstone
- Client scheduling
- Products and services knowledge
- Team supervision
- Time management
- Problem solving
- Attention to detail
- Customer support
- Effective communication
- Refund management
- Task prioritization
- Reception duties
- Veterinary standards and procedures
Timeline
CSR, Veterinary Assistant, Urgent Care Reception
Kings Veterinary Hospital
01.2019 - Current
Event Coordinator
Kings Island Amusement Park
04.2013 - 09.2013
Supervisor
Starbucks
01.2012 - 08.2018
Bachelor of Arts - English Literature
Miami University
08.2005 - 12/2009
Mason High School