Kristin Pavlik
Aurora,IL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
CSR/Veterinary Assistant
River Heights Veterinary Hospital
Oswego, Illinois
10.2021 - Current
- Assisted clients with scheduling appointments and managing pet care needs.
- Provided information on services, fees, and care options for pets.
- Supported veterinarians during examinations and procedures as needed.
- Educated pet owners on proper care, nutrition, and preventive health measures.
- Processed payments and managed transactions at the front desk efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
Morton East High School
Cicero, ILSkills
- Appointment scheduling
- Customer relationship management
- Payment processing
- Administrative efficiency
Timeline
CSR/Veterinary Assistant
River Heights Veterinary Hospital
10.2021 - Current
Morton East High School