Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Angela Houston

Philadelphia,PA

Summary

Dynamic General Manager with a proven track record at Planet Fitness, excelling in operations management and team building. Spearheaded strategies that boosted sales and enhanced customer satisfaction through innovative feedback systems. A skilled problem solver, I fostered employee loyalty and maintained financial stability, ensuring long-term growth and success.

Overview

4
4
years of professional experience

Work History

General Manager

Planet Fitness
06.2021 - Current
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Laborer

PGW
04.2022 - 06.2022
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Education

Carpentry

YouthBuild Charter
Philadelphia, PA
06.2007

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Effective leader

Timeline

Laborer

PGW
04.2022 - 06.2022

General Manager

Planet Fitness
06.2021 - Current

Carpentry

YouthBuild Charter

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Angela Houston